Question about RCA 25423RE1 Phone

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Jack requirements I am switching my service around and in order to do so I need to know what the jack requirements are for the phone system I have but I cannot locate this information anywhere. Can you please let me know what the jack requirements are for the RCA model # 25423RE1-A Thank you

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You can use a standard RJ-14 two line jack. This type of has a minimum of 4 wires inside the jack. You can also use a 6 wire jack, but not a 8 wire jack.

Posted on Mar 30, 2010

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My phone says "Line in use" but nobody is using it.


Some of my telephones will read "Line In Use" when the phone doesn't detect a dial tone. I like to use an old wired telephone to check whether the problem is with the cordless phone base or the phone line wiring.

First plug in the test phone and check for a dial tone. If there is no dial tone, try a different RJ-11 cable between the phone and the jack. If there is still no dial tone, use the test phone at another jack and check for a dial tone. If you have two jacks with no dial tone, find your incoming telephone service box. If you have a relatively new phone service installation, the service box will have RJ-11 jacks. Plug your test phone into the jack and check for a dial tone. If there is still no dial tone, contact your telephone company. They will repair an outside wiring problem for free. If the service box doesn't have an RJ-11 jack, you'll need to ask your telephone company to test the phone line for you.

If there is a dial tone at another jack or at the service box, you have an inside wiring problem. You can check for loose or broken wires inside of the jack. Most use either screw terminals or a punch-down design. For the screw terminals, strip another section of the unbroken part of the wire, if needed. Secure the wire under the screw. For the punch-down terminal, take off the cover. Then you'll need a tool that is available in most hardware stores in the electrical wiring section. Do not strip the wire; just place it over the correct place in the terminal and push it into the contacts with the tool. Trim off any excess wire with a small pair of small wire cutting pliers, if the excess wire is blocking the cover from fitting back onto the terminal. http://www.lanshack.com/wire_phone_jack.aspx has a good diagram of the wire color and pin assignments. If the wiring is okay at the jack, you'll need to check the rest of the wiring for problems. Since the broken wire might be inside the wall, you may want to have a professional check it out. Your telephone provider's technicians can do this for a fee. If you have a DSL computer line, you should check the DSL filter. If the filter is inside at the jack, you'll need to replace the filter. If it is out at the service box, your telephone company will do the replacement.

If there is a dial tone at the jack with the test phone, check the purchase date on the L401 system. If it is under warranty (1 year usually), contact Motorola. Otherwise, replace your Motorola phone system. It's generally not worth the minimum repair and shipping costs.

I hope this helps.

Cindy Wells
(I've had dial tone issues after lightning strikes (the DSL filter was damaged), mice eating wires (buried phone line) and due to county road crew/contractors who dug too close to the wire. The first two problems required phone calls to get a technician to fix the outside line. The last one gets fixed by the contractors/phone company as soon as they can.)

Nov 09, 2015 | Motorola L401 DECT 6.0 Digital Cordless...

1 Answer

HELP?Why Does my telephone say connecting?


Most cordless phones will say connecting when the handset is out of range, the base has no power or the base does not have a dial tone.

I start my tests at the base and make sure that another phone (preferably an old corded phone) gets a dial tone at that jack. Try a new phone cord to check if the cable is bad. Check if the power brick for the base is warm and that the outlet has power. For some phones, you can reset them by unplugging the base and removing the battery from the handset. Then reconnect the battery and plug in the base. Check if the handset and base can communicate (try the Find Handset option). If needed re-register the handset.

If the test phone doesn't get a dial tone, then you need to find where you have a wiring problem. Try the test phone at another phone jack. If there is still no dial tone, find the telephone service box (where the phone line comes in). If you have a fairly new service, you will find an RJ-11 jack in the box. Plug in your test phone and check for a dial tone. If you have no dial tone, contact your phone company. They will come and fix the line for free. (If you can't use an RJ-11 cord at the service box, your phone company will test this outside connection.)

If there is a dial tone at the service box or at one jack and not another, it's an inside wiring problem. Look at any open wires (perhaps in the basement) for obvious damage. Open the jack and check for loose wires. (There are two types of jacks - one wraps the wire around a screw, the other requires a punch down tool to secure the conductors in the keystone. The conductors should be connected to the terminals in the correct order. To see a picture of the terminal connections that are used, see http://www.lanshack.com/wire_phone_jack.aspx . The punchdown tool is available at many home improvement stores in the wiring aisle.)

If your test phone had dial tone at the original jack and resetting the phone by disconnecting the power did not help, then the phone needs service. If it is under warranty, contact V-tech. Otherwise, you may be better off replacing the unit. These phones are not meant to be user serviced.

I hope this helps.

Cindy Wells
(if you add a comment with the model, then I will check if I can provide more details in my solution.)

Sep 28, 2011 | Vtech DECT 6.0 Cordless Phone with Digital...

1 Answer

I just installed a replacement At&t EP 5962 2 line, answering answering device telephone. Line 2 does not get a dial tone. I installed it into proper / same as before outlets and both lines light...


There may be damage to the wiring of line 2 (either in the building or on the phone). Are both lines wired to one jack or are they separate? Do you have any other jacks that have line 2 connected (preferably as single line jack) in the building?

I like to use an old single line corded phone that does not use a power adapter. (As long as the EP5962 corded base will work without power (POTS), it might work for the tests below. You might want a simpler phone to carry around.)

If the lines have separate jacks, try switching line 1 and line 2. (Connect your Line 2 jack to the Line 1 input on the phone and vice versa.) If line 2 doesn't give a dial tone when connected to line 1, see the next set of tests. Otherwise, contact AT&T if the phone is under warranty. These phones are not meant to be user-serviced. Alternatively, plug in a different phone to the line 2 jack to test for dial tone.

Next move to another jack with line 2. Check if you have dial tone at that point. (If you do, you know the problem is at the first jack or the wiring to the jack.)

If there is no dial tone at the next jack or you do not have another jack for the line, find where your telephone service comes in. Open the service box and determine the type of connections in the box. If you are lucky, you will find RJ-11 jacks for the incoming service. Plug in your test phone and check for dial tone. If you have no dial tone or can't check the service, then contact your telephone company. They will test your line and fix it free if the probIem is outside.

If you have a dial tone, then it's an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your phone company will fix problems for a fee.

Damaged DSL filters on one line could be the cause. Similarly certain animals may have chewed on the specific wires somewhere in the line.

I hope this helps.

Cindy Wells

Jul 23, 2011 | AT&T EP5962 Phone

1 Answer

How to hook up a telephone. I need to know how to hook up a telephone from the box outside to the phone jack inside.


In order to do that you need to know on which pair does your phone jack inside your home is connected. In case you don't know or it is not connected then you need drop wire and punching tool to connect. Simply ask your service provider on which pair he has connected connect the drop wire on the same pair and extend it to your phone jack with drop wire.

Jun 30, 2011 | Lands Phones

1 Answer

Phone out of order. Not at all working.


The phone requires 3 things, a working phone, a proper cable, and a working jack. The cabinet has all the jacks that you plug the phones into, so you could try plugging the phone directly into a jack at the phone system, or try swapping the phone into a known working jack. The base cord must have 4 pins on a 6-pin carrier.

Once you figure out which item is bad, you can fix the problem.

Carl

Oct 21, 2010 | Panasonic KX-T7730 Corded Phone

1 Answer

The phone does not ring. How do you turn the ringer back on? The phone model is a hybrid system kx77020.


There's a ringer adjustment on the side of the phone. Does it ring in another jack? Does another phone ring in this jack? Panasonic system ringing is controlled by system programming, usually 408-410 or somewhere near there. If the phone works in another jack or another phone works in this jack, then you need to either turn on the ringer or turn on ringing at that port.

You may have to find the programming in the manual, or call your service tech.

Carl

Sep 03, 2010 | Panasonic KX-T7730 Corded Phone

1 Answer

The panasonic kx-t7633 has a flashing light but not dial tone


What color is the flashing light? Green is an intercom call and red is a call from an outside line. First try a new phone line cord and check if you have a bad cord. Do you have dial tone at other phones/jacks in the building? Unplug the extension line and plug in a known working phone. The phone needs repair if the your alternate phone works. If the second phone doesn't work at the jack, then the problem is in the wiring (at the jack or in the rest of the wire run) or in the Phone system. Depending on the jack, you can open it up and determine if there are any loose/broken wires. A cable tester that can do telephone lines (RJ-11) will help (some of these will handle power on the cable so check the specs for your phone system). If the jack uses a keystone, you will need to open it up and press the wires back down with the appropriate punch-down tool. You may want to pull the wires up and press them down at a different point (closer to the outlet box).

If none of the phones work then it is the phone system or the wiring coming into the building. I do not know if you can get to the service box and plug in a phone there. If there is no dial tone at the service box, get the phone company to fix it. If the problem is the phone system, you will have to consult a service person who knows more about the system.

I hope you find the problem to be simple, like a bad cable.

Cindy Wells

Aug 17, 2010 | Panasonic KX-T7633 Corded Phone

1 Answer

Can not get a dialtone to call out and when my other house phones ring and I pick up the receiver on the RCA, no one is there.


Move a known good phone to this jack and plug it in. Similarly, take the phone to another jack that you know is working. (Try new phone cords on the non-working phone.) If you get a dial tone with this phone at another jack and the wire is good and seated properly at the jack and the phone, you'll need to take a closer look at the jack. A wire might have come loose in the faceplate connections or keystone jack. If you have a keystone jack, reseating the wires requires a "Punch down" tool to push down the wire. Replacement jacks (at hardware or tech stores) come with a plastic one included. Better ones are sold separately. If the phone doesn't work at another location, check your manual and warranty information.

I hope this helps.
Cindy Wells

Aug 02, 2009 | RCA 25423RE1 Phone

1 Answer

SX-50 Attendant Console Failure


The console uses 3 pair USOC wiring from the console to the jack on the control card. Look at the Mitel provided cable from the console. It should be 6 pin and you can make sure the console is functional by moving it to the cabinet and plugging it in. If it works, you need to cable 432516 straight through on a 6-wire modular plug and terminate it in the same order on a jack where the console is. They must be paired for the long run.

I have a huge non-indexed pdf of an SX-50 if you need it. The console explanation is figure 5-14 of the -200 practice if you have it.

Carl

Mar 15, 2009 | Lands Phones

1 Answer

A new phone system I have bought requires the jacks in my home to be in parallel. If I remove the cover from a phone jack, is there a way to tell if it's hooked up in a parallel circuit? If it's not in...


A parallel phone system means all phone jacks are connected in a series. From phone jack A to phone jack B to phone jack C. That means if jack A is not functioning properly or has a short ,all other phone jacks in that series will cease to function. The other type of system is a home run system.Meaning all phone jacks are ran independently outside to service provider NID Network Interface Device. This is the best to trouble shoot because if one jack fails the others will continue to operate independently. The best way to check is to remove the lead from one side of the phone jack, after carefully removing from wall. Check for a dial tone at other phone jacks if no, replace lead at the initial jack. If dial tone returns you have a series system.

Oct 13, 2008 | Lands Phones

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