Question about Zyxel Prestige P-330W Wireless Router (P330W)

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Unable to connect my wifi laptop to my existing wireless b/band

I'm using a Zyxel NBG334W wireless router connected to my desktop and that connection is fine. (OS is XP)

tried connecting my wife compaq laptop using the wirelss connectivitiy and it won't connect - it says the settings saved on the laptop do not match the requirements of the network? (OS is Vista Basic)

i do not know what i'm doing or what needs to be changed - can anyone help?

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Your wife's laptop is setup to connect to another wireless network. It must be set up now for the wireless network that you are trying to connect to. This means that your wife's laptop is trying to connect to the wireless network somewhere else. You need to let the laptop look for available wireless networks. It should be able to see your wireless network. It will then require you to enter the password that you have set in your Zyxel. If you don't know the password, call Zyxel.

Posted on Feb 23, 2009

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Hi

To configure the wireless router it is recommended the it is connected directly to router.
Please follow these steps to fix your issue

1. Reset the router using reset button on the back of the NBG334W router
2. Configure or change the laptop ehternet adaptor setting to "Obtain IP address automatically.
3 connect laptop and router using ethernet cable. check the ip address using ipconfig command in DOS prompt. If IP address is 0.0.0.0 or 169.X..X..X run command
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best way restart the computer

4. if you still have issue in getting ip address double check ethernet cable and try reseting the router again.

5. Still problem persist install new firmware on the router. you can download router firmware from
http://www.zyxel.com/web/support_download_list.php?indexflag=20040906164737&ModelIndexflags=0,420070320142921

Please vote if this information is helpful in resolving your issue



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To configure the wireless router it is recommended the it is connected directly to router.
Please follow these steps to fix your issue

1. Reset the router using reset button on the back of the NBG334W router
2. Configure or change the laptop ehternet adaptor setting to "Obtain IP address automatically.
3 connect laptop and router using ethernet cable. check the ip address using ipconfig command in DOS prompt. If IP address is 0.0.0.0 or 169.X..X..X run command
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best way restart the computer

4. if you still have issue in getting ip address double check ethernet cable and try reseting the router again.

5. Still problem persist install new firmware on the router. you can download router firmware from
http://www.zyxel.com/web/support_download_list.php?indexflag=20040906164737&ModelIndexflags=0,420070320142921

Please vote if this information is helpful in resolving your issue

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