I followed all the insructions concerning the wall plug-in & the USB cord plug-in, then turned the photo frame on & the default images, etc. appeared on its screen. However, my computer is not recogniing it. When I click on My Computer on the desktop icon, there's is nothing on the screen to indicate that the device is available to download pics. from my computer.
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Re: hardware not recognized by computer
Turn off CPU, Unplug Power cable, And all usb devices, let it sit for
about 20mins. Plug it all back in. Turn on the CPU! Also make sure if
your device requires "DRIVERS" or if you have a CD download and install
that before anything.
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There is usually some sort of "umbilical" cord that you connect between the Digital Frame unit and your computer. Should terminate in a usb male connector to plug into your computer for downloading and backing up images.
The following instructions should be able to help you transfer pictures/images and music from your computer to the frame.
Power ON the frame. Connect the small end of the USB cable to the USB port on the side panel of the Digital Photo Frame. Connect the larger end of the USB cable to the USB port on your computer.
You will see some extra "Removable Disc" drives in "My Computer" -- One
for each of the memory card slots on the Digital Photo Frame. And the
last one is for the Internal Memory of the frame. Double-click on the
last "Removable Disc" icon to access the internal memory of the frame.
From here you can copy images and music files to the frame. You need to
transfer the images or music files into this folder (which is the
internal memory of the frame). Copy the files from your computer and
paste them in this folder. The picture files should be in the "standard JPEG" format and the music files should be in the "mp3" format. To disconnect the Digital Photo Frame from your computer:
In Windows, on the bottom taskbar, right click the icon which appears
in a green color, (this icon has an arrow pointing towards the left) and
select "Safely Remove Hardware". The Safely Remove Hardware" dialog box will appear. Select "USB Mass Storage Device" and click "STOP" On the next dialog box, click "OK" to remove the storage device. On the next dialog box, select "CLOSE" and disconnect the USB cable from your computer. Now you should be able to see the pictures on the digital photo frame.
To connect to a Macintosh computer: 1Plug in and turn on the digital picture frame.
2Connect the small end of the usb cable to the usb port on the side of the digital picture frame.
3Connect the larger end of the usb cable to a USB port on your Macintosh computer. The Macintosh will recognize the digital picture frame as an external storage device, and an icon will appear representing the device.
4Drag and drop your photos on to the icon...
5. After you finish, press the eject button, and disconnect the usb cable once the icon has dissappeared
If there is still a problem, try restarting the macbook. and make sure no other programs are running in the background that may interfere with the process. Also, make sure the laptop is plugged in, or the battery power is sufficient.
Hi Amanda and Lisa. Are you making sure the picture frame is off BEFORE you plug it in to your computers? Make sure you:
Turn it off before pluging it in, then plug in the USB cable. Now you can turn on the picture frame and you should see the frame's memory and any SD cards you have plugged into it in the removable drives section.
Let me know if that helps. If not let me know, and thanks for coming to FixYa. If you're happy with my answer then don't forget to rate it appropriately.
The first problem is probably a software incompatibility between Creative's software and Windows Media Player version 11. The second problem is possibly a need to replace the battery. 3rd party batteries are about 20 dollars now.