Question about HP Pavilion dv6000z Notebook

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My Hp Pavilion dv6700 laptop will not start properly. I was in the process of installing a program, and the screen forze. I restarted the computer by holding down the power button, and I tried to reinstall the program. The screen froze again, and I did the same thing to restart it, only this time, I never got past the loading page. The computer makes a clicking noise, over and over as if it is loading, but I think that indicates that it has a problem.. I tried to go to system restore, and the screen turns blue, as if it is going to the system restore page, but then comes the clicking noise, and it freezes. I've let it sit, and I've tried to start normally, but all I get is a 2 second glimpse of an error screen that is blue. It does not stay up long enough for me to read it. Please someone help, this computer is only 5 months old, and I don't want to waste money, or rather I can't waste any money on a new hard drive... HELP PLEASE!!

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  • dabernathy12 Feb 23, 2009

    Thanks for the advice. Seeing that the warranty is most likely still good, gives me great hope, and relief that I wouldn't have to spend hundreds of dollars for repairs.. Thanks!

  • dabernathy12 Feb 23, 2009

    My problem was that my HP Pavilion laptop would not start, and you had asked for the serial number to check if the warranty was still good. Well here it is:\r\n
    The model is an HP Pavilion dv 7600 laptop with vista home premium. ( I hope that's what you mean by model?) It also says dv6911om??

    S/N: CNF8205Z8V

    I hope this helps.. On the label it says 1 year after the the word warranty, so I'm guessing it would be covered, but my question now is what do I do to get it recovered? (Send it in??)

  • Ben Wabnick
    Ben Wabnick May 11, 2010

    Sounds like a bad hard drive if your getting clicking noises. Give me the model and serial and I'll look it up to see if the machine is still under warranty.



  • RescueTechLA
    RescueTechLA May 11, 2010

    If it's only 5 months old then you're covered under HP's warranty. It would probably be a good idea to contact them for support.

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  • 4,806 Answers

Hi there.
Seeing as the laptop is only 5 months old it is still covered by the manufacturers warranty, the clicking sound you can hear is the hard drive failing, the hard drive is hardware and IS covered by the warranty.
Send it back to HP it won't cost you anything to have it repaired.

Good luck and thanks for using Fixya!!!

Posted on Feb 23, 2009

  • Lee Hodgson
    Lee Hodgson Feb 23, 2009

    Hi there
    did you buy it from a store?


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The laptop is a dv6700 HP Pavillion. What steps should I take to solve this issue.


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Ehhh, giveittome. I will use it.

Looks like I'm going to have to guess since the 'Issue' wasn't stated.

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This video shows you what's going on, and how to solve the problem,

http://www.youtube.com/watch?v=bnkQNmKauEc


This is the download page from HP Support, for the Service Manual (free) for the HP Pavilion dv6700 model series of Notebook PC's,

http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&lang=en&product=3650965&

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This is a PDF file. Allow up to 30 seconds to see the first page, and additional time may be needed to full download.

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