Question about Brother IntelliFax-2820 Laser Fax

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The receiver is getting our letterhead info but not the content on the pages. We get a receipt that says Poor Line Condition

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Pick up the receiver & see if is clear.i.e there is o oise in the background.gen this happens i the line is noisy & the machine in not n a position to receive or send axes
best remedy is to try another tel line & recive a fax to confirm the pronlem.if the problrm persists then u have to get the main board ot the NCU card replaced!

Posted on Feb 23, 2009

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Sometimes my transmission reports say poor line condition att says my line is ok any ideas?


Unless you are paying for a "facsimile" line...the odds are that you are paying for a phone line and using a fax on it. The responsibility of ATT is to provide you with a line which meets phone quality. If you are getting errors due to occassional poor line connections these may not even be due to poor lines in your local area. See about getting your fax set to allow more "error" pecentage to be received before giving errors...probably need a service man for that adjustment tho".

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If you can copy ok you have effectively ruled out your machine as you have used both the scanning and printing mechanism of the machine.

It will probably be the fax on the other end as if it sends a poor quality page that's all your machine can receive, a poor line can also cause problems if it is from multiple faxes. If so have your provider check the line (you probably hear static on the line).

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