Question about Brother IntelliFax-2820 Laser Fax

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The receiver is getting our letterhead info but not the content on the pages. We get a receipt that says Poor Line Condition

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Pick up the receiver & see if is clear.i.e there is o oise in the background.gen this happens i the line is noisy & the machine in not n a position to receive or send axes
best remedy is to try another tel line & recive a fax to confirm the pronlem.if the problrm persists then u have to get the main board ot the NCU card replaced!

Posted on Feb 23, 2009

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Related Questions:

1 Answer

I'm not sure what type of machine it is but I think it's a Brother. It has a separate fax line and isn't connected to a computer or network or anything like that. The machine will receive faxes fine but...


Are you working with a line over VOIP like Vonage? If so faxes can be hard to send and receive because of line condition.
Also, if you have DSL make sure that you have the proper line conditioners in place so you have good line condition.
If those aren't a problem then contact your phone provider to discuss the issue.

Mar 03, 2011 | Office Equipment & Supplies

1 Answer

OUT OF MEMORY


Hello laray7813,

Please visit this link to know exactky what NG means and how to solve it.
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000200/000009/faq000209_000.html?reg=us&c=us&lang=en&prod=mfc420cn_us&Cat=12

If this dosent work, let us know and we will find other solutions,
Dahaka

Jul 22, 2008 | Brother MultiFunction Center MFC-440CN...

1 Answer

Sometimes my transmission reports say poor line condition att says my line is ok any ideas?


Unless you are paying for a "facsimile" line...the odds are that you are paying for a phone line and using a fax on it. The responsibility of ATT is to provide you with a line which meets phone quality. If you are getting errors due to occassional poor line connections these may not even be due to poor lines in your local area. See about getting your fax set to allow more "error" pecentage to be received before giving errors...probably need a service man for that adjustment tho".

Oct 11, 2010 | Brother Office Equipment & Supplies

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Mfc-9840cdw scan poor line condition out of memory - how can this be solved. i feel so dense because it appears your site has already offered solutions but i can't even find them there!


Hello,

Poor line condition / out of memory is almost always caused by poor line condition.
This is to say that there is a problem trying to send because the signal is not going through clearly enough.

This error can be due to either your fax machine or the receiving ends fax machine.

Try sending to other numbers as a test to see if it works for other numbers (you can use 1-866-685-8587 for the brother test line)

If you get the same error no matter who you send to, you may want to try another jack or telephone cable.
If you are using a splitter, try without the splitter.

Thanks,

Pat

Apr 01, 2010 | Brother MFC-9840CDW Laser Printer

1 Answer

Consistently receiving poor line condition error


The other fax machines are not on the same line though, right? Try installing a line filter.

Jul 10, 2009 | Brother IntelliFax 1860C Plain Paper...

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Using MagicJack for faxing; however, Brother MFC 290C is stating poor line condition - why? Also say's low ink Magenta - would that create this problem?


I had the same problem trying to send out faxes out using my Brother MFC 7340. I use a magic jack phone line. Page 106 of the user manual says if sending via VOIP phone line, you should press menu, then 2, 0, 1 to select "Basic (for VOIP) mode. Then press ok. Then press stop/exit. This cuts the modem speed down to 9600 bps and turns ECM off. Then retry to send the fax. I did that and can now send and receive faxes.

Jun 06, 2009 | Brother MFC 420CN All-In-One InkJet...

1 Answer

"poor line condition'


Very often this is caused by either the sender or receiver having VOIP phone service. Check this and if this is the case you need to set the baud rate to 9600.

Hope this helps!

Jun 09, 2008 | Brother MFC-8840D All-In-One Laser Printer

1 Answer

Fax busy, no response yet fax is sent ok


NG or poor line condition on the transmission report means that there is interference on the phone line.you need to double check the quality of the dial tone-if it static or clear.now,other interferences could be caused by other devices on the same line as your fax such as DSL modems.make sure first that you connect the brother machine directly to the walljack and try resending a fax.modem settings can be changed.e-mail me if you need that info

Mar 18, 2008 | Brother IntelliFax-2820 Laser Fax

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