I have just had a new shower installed with 2 hansgrohe bodyvette jets and a 3 way converter. After a few uses, only one of the jets works. The other will drip water when the jets are on, but not produce a full spray. Is there any "setting" that I can adjust myself, or is the problem in the plumbing in the wall? Thanks for any help.
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If the shower head itself is leaking there may be a service kit for it. If not we can help if we know what model it is. If you need help identifying the shower head feel free to contact Hansgrohe Tech. 1-800-334-0455. Press 2 for Technical and ask for David Scarborough. I'd be happy to help.
First you will need to remove the cover in the middle of the face of the bodyspray. Then you will need an 8mm hex wrench to unscrew the bodyspray from the nipple in the wall. If you need further help feel free to contact me at Hansgrohe 1-800-334-0455. Press 2 for tech and ask for David Scarborough.
Is it a Grohe or Hansgrohe shower head? If it is a Hansgrohe shower head the first thing to check is if the self sealing filter gasket is installed at the connection to the shower arm. Hansgrohe shower heads have a black self sealing filter gasket in the head that some people remove assuming it is a flow restriction device. It is only a filter and does not restrict flow unless clogged with debris. Next make sure the flow restriction device below the filter gasket is still installed. On some models removing the flow restrictor will cause water to be expressed from the air injection ports near the pivot ball. Feel free to contact me at Hansgrohe. 1-800-334-0455. Press 2 for Technical and ask for David Scarborough
Hansgrohe hand showers have filtration sometimes on the inlet side of the hand shower. You must unscrew the smooth conical nut from the handshower to expose the filter and the flow restrictor. If your hand shower is not equipped with a filter gasket, you should use one to protect your hand shower from the particulate.
Filter gaskets can be used at your body sprays and shower head as well if you have them. If you have a Hansgrohe thermostatic valve you don't need the little filter screens, because the valve is filtering the water good enough. We do not recommend opening your handshower for cleaning. There would be a strong chance you may not get it together again, or it may become damaged.
If your concern is with a buildup of lime on the spray faces, you can use a decalcifying agent to dissolve the deposits, but do not soak for more than 10 minutes and then rinse well with clear water.
Phil Heslep Hansgrohe Technical Support North America
try taking the shower head off and see if there is something stuck in it. sometimes things will come through the water lines and lodge themselves in the valves as well. if the shower head isn't clogged try dismantling the valve that turns the shower head on and then turn the water on when its out and flush the port out.