Question about HP Pavilion Media Center a1330n - AMD Athlon 64 2.4GHz Desktop Computer (Open Box Product, Limited Avai... (EL466AAABAOB)

2 Answers

Bad experience with HP customer support, please read ?

I am not here with any question or queries because I am fed up with all this question answer sessions with HP customer support. I just want to share with all people how such a big company like HP have some serious issues. I relied on this company from almost 8 years. I am doing computer repair business and I recommended HP to number of my customers because of their excellent customer support whenever you need it. But after this frustrating experience I know how wrong impression I had in my mind.
Okay so here is what happened. I got HP pavilion a1324n desktop with XP media center edition in it. It had recovery partition too which usually worked out all the time. But for some reason I was unable to access recovery partition from F10 or by any other means. I was not sure what exactly happened here. So here all the bad story begins. So I had my first chat session. Customer support professional was very helpful and very decent just like they always do. But he could’t get my problem and recommended me to order recovery discs of $42.00 value. So from my past experience I relied on them and I took chance and ordered those recovery discs. That was where my night mare started. So I got my recovery discs with no delay in just 3 days. I was so happy at that moment because I thought I got solution for my problem. But surprisingly after running those recovery discs I suddenly got this error “ SW build up ID different from ID on recovery media” I quickly checked build ID on my HP tower. That was exactly same what I got on recovery discs. So logically that error was incorrect.
Then I contacted online chat support one more time but was not very helpful this time. They asked me hundred of questions. But finally after spending 7 hours on chat session, I came up with nothing. They recommended me to go voice chat support. So I called technical support number and another surprise I got wrong guy this time. Then this guy transferred me to another location which was not the right guy too. After 6 transfers a female picked up the phone , she just asked me my phone number and location, then she never said anything. It was total silence on other side. By this time I did’t realize it was already 2 hours I was on my phone.
I cam back to online chat session again with some hope this time, but did’t get anything this time too. But another suggestion to go to HP service center to fix it.
On my side I tried everything from hard drive format to OS installation. So I ended up in buying and installing window XP home edition CD ($140) value. So my total cost for this is my 9 hours of total waste time with technical support, almost 10 hours to try some more fixes and $182 for nothing at all
So this was my most frustrating experience with HP so far. I researched on internet and found, its not only me there are so many other people who even contacted me with same trouble. I don’t know if HP wants to do anything about it in future. But if anybody comes up with this error, my serious suggestion is please don’t waste your time and change you OS right away. Because I m pretty sure even HP don’t have any solution for this error message.
Thanks for staying with me
Pal

Posted by on

  • Varinder Dhindsa
    Varinder Dhindsa Feb 23, 2009

    Thanks for your suggestion Jell587, that sounds like a great idea. i am feeling really bad for my customer. so i charged her just the nominal service charge this time, because that was not her fault anyways.

  • z61363 Apr 15, 2009

    Hi friends...
    i am just a student.i have puchase a hp laptop centrino dual.
    the problem is that when i am trying to write dvd or access web cam.there is a problem.my machine is unable to fetch it.i have try
    uninstall and then again install the driver by online hp support.
    in short i have a problem because today i fetch another problem and that is my laptop is unable to find network.
    i have try many option such as.
    1.dial up
    2.broad band
    3.blue tooth

    i want to know how can i feed software when hp not provide me.
    windows vista and driver cd.should they have not provide these sw
    in czk.Please technical person answer me.
    i want to uninstall windows vista.
    and want to make a choice for
    linux
    windows xp


    please reply me
    z61363@hotmail.com

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 447 Answers

Quite an ordeal you went through, to say the least.

About all you can do at this point is try to make lemonade out of the lemons, let me explain...

If you have a good sized group of users that purchased HPs from you (or on your recommendation) you'll want to contact them about running the recovery disc generator in their machines (if applicable) and explain why (without going into too much detail - just let them know that another one of your customers had a real nightmare experience).

Some of your customers may not be able to perform this procedure themselves and may need you to do it for them (at a nominal fee for your time and the blank media) thus you are able to recover some of your costs. I would also make additional copies of the different machines' recovery discs for your own service archives for later use. Be sure to label them specifically by model number and revision.

You'll never get that time back but you can use it to improve your own ability to service your future customers and it gives you a chance to open a dialog with your existing customers (which lets them know that you're looking out for them).

Good luck with your business, hopefully it just gets easier from here...

Posted on Feb 23, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 164 Answers

It sounds like they are out sourcing beyond the USA Borders.....

Posted on Feb 23, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Light print quality


symptom is not listed, these solutions might help.Customer support number for HP printer, if your printer has compatibly issues means it's not properly connected with your PC or Laptops, you need to talk customer care and discuss issues. Dial HP Printer Support Phone Number 1-877-778-8.9.6.9 Tollfree for regarding printer help and get instant results for your query. For more information visit us: http://printertechnicalhelp.com/hp-printer-technicalhelp.html

Nov 25, 2016 | Office Equipment & Supplies

1 Answer

How can I see my account - please let me know


This is, by my count the eighth time you'e posted this question or a variant. In those eight queries, not once have you deigned to name the company you're asking about. And have you read a single answer to the first seven queries?

Please contact the company you have the account with.

Oct 25, 2016 | Computers & Internet

1 Answer

Timing issues on a 2003 harley sportster


Can you please provide more information as to the nature of the problems you are experience. The model and year of the bike will also be helpful. Add detail and resubmit the query

Mar 30, 2011 | 2003 Harley Davidson XL 1200 C Sportster...

1 Answer

HP color laserjet 3000n error 49.4C02


Thank you for the inquiry.
49.4C02 Error The 49.4C02 error usually follows a paper jam. When the customer closes a door after clearing the jammed media from one area of the printer, the control panel immediately posts a 49.4C02 error. Often, the customer will then power cycle the printer and it will hang at Checking Printer. For the 49 error to occur, additional media must still be stuck in the paper path.
Firmware version 5.005.3 contains a fix that allows the printer to recover and notify the customer of the location of the additional jammed media in the paper path. Customers who experience this issue should update to the newer firmware. This version of firmware also fixes the issue with the printer hanging in Checking Printer.
Since a paper jam is the event that triggered the 49 error, if paper jams continue, troubleshoot as necessary.

Hope this helps helps. Please keep us updated and remember to rate this answer.

TF

Jan 11, 2011 | HP LaserJet 3000n Printer

1 Answer

The ADF (often not always) does not pause after bringing through a page. This causes some pages to show as partially scanned pages.... sometimes freezes too, Whats up? Thanks,


this is a generic problem as many customer faced a problem when using this scanjet scanner with windows vista to be particular windows vista as well as win 7.
solution:please fiollow this link..you will find the answer to your queries as well as many other information which is required..
have a nice day!!!

Jun 22, 2010 | HP 5590 ScanJet Flatbed Scanner

1 Answer

Can't get my hp office jet pro 8500 to receive or send faxes. Husband lost the instruction manual.


Follow this link to HP Customer Care: http://h10025.www1.hp.com/ewfrf/wc/pfinder?lc=en&dlc=en&cc=us&lang=en&tool=&query=OfficeJet+Pro+8500#N447

Select your OJ Pro 8500 Model (A909n - basic, A909g - wireless or A909n - premium). On the next page, Select 'manuals'. From there you can access (read online or download & safe to your hard drive) all of the manuals.

Nov 02, 2009 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

My HP C3180 fed about 5 sheets at the same time. It is stuck.


Go here. Follow the instructions.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jun 10, 2009 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Can send but not receive faxes.


Fax machines won't work reliably on a digital phone line.

Feb 02, 2009 | Office Equipment & Supplies

1 Answer

A customers querie


the number of the ic is ---WC24Y8--- and it is located on the left corner of the main board.thanks.

Aug 22, 2008 | Protron PLTV-37 37 in. LCD Television

3 Answers

Viewing ms Sql Server database on Access


Are you familiar with "Linking" tables in Access? In Access: File --> Get External Data --> Link Tables. This will bring up a dialog box which allows you to browse to your SQL server and select the table you want.

Aug 23, 2007 | Microsoft SQL Server Standard Edition for...

Not finding what you are looking for?
Computers & Internet Logo

435 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18344 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...