Question about HP Pavilion Media Center a1330n - AMD Athlon 64 2.4GHz Desktop Computer (Open Box Product, Limited Avai... (EL466AAABAOB)

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Bad experience with HP customer support, please read ?

I am not here with any question or queries because I am fed up with all this question answer sessions with HP customer support. I just want to share with all people how such a big company like HP have some serious issues. I relied on this company from almost 8 years. I am doing computer repair business and I recommended HP to number of my customers because of their excellent customer support whenever you need it. But after this frustrating experience I know how wrong impression I had in my mind.
Okay so here is what happened. I got HP pavilion a1324n desktop with XP media center edition in it. It had recovery partition too which usually worked out all the time. But for some reason I was unable to access recovery partition from F10 or by any other means. I was not sure what exactly happened here. So here all the bad story begins. So I had my first chat session. Customer support professional was very helpful and very decent just like they always do. But he could’t get my problem and recommended me to order recovery discs of $42.00 value. So from my past experience I relied on them and I took chance and ordered those recovery discs. That was where my night mare started. So I got my recovery discs with no delay in just 3 days. I was so happy at that moment because I thought I got solution for my problem. But surprisingly after running those recovery discs I suddenly got this error “ SW build up ID different from ID on recovery media” I quickly checked build ID on my HP tower. That was exactly same what I got on recovery discs. So logically that error was incorrect.
Then I contacted online chat support one more time but was not very helpful this time. They asked me hundred of questions. But finally after spending 7 hours on chat session, I came up with nothing. They recommended me to go voice chat support. So I called technical support number and another surprise I got wrong guy this time. Then this guy transferred me to another location which was not the right guy too. After 6 transfers a female picked up the phone , she just asked me my phone number and location, then she never said anything. It was total silence on other side. By this time I did’t realize it was already 2 hours I was on my phone.
I cam back to online chat session again with some hope this time, but did’t get anything this time too. But another suggestion to go to HP service center to fix it.
On my side I tried everything from hard drive format to OS installation. So I ended up in buying and installing window XP home edition CD ($140) value. So my total cost for this is my 9 hours of total waste time with technical support, almost 10 hours to try some more fixes and $182 for nothing at all
So this was my most frustrating experience with HP so far. I researched on internet and found, its not only me there are so many other people who even contacted me with same trouble. I don’t know if HP wants to do anything about it in future. But if anybody comes up with this error, my serious suggestion is please don’t waste your time and change you OS right away. Because I m pretty sure even HP don’t have any solution for this error message.
Thanks for staying with me

Posted by on

  • Varinder Dhindsa
    Varinder Dhindsa Feb 23, 2009

    Thanks for your suggestion Jell587, that sounds like a great idea. i am feeling really bad for my customer. so i charged her just the nominal service charge this time, because that was not her fault anyways.

  • z61363 Apr 15, 2009

    Hi friends...
    i am just a student.i have puchase a hp laptop centrino dual.
    the problem is that when i am trying to write dvd or access web cam.there is a machine is unable to fetch it.i have try
    uninstall and then again install the driver by online hp support.
    in short i have a problem because today i fetch another problem and that is my laptop is unable to find network.
    i have try many option such as.
    1.dial up
    2.broad band tooth

    i want to know how can i feed software when hp not provide me.
    windows vista and driver cd.should they have not provide these sw
    in czk.Please technical person answer me.
    i want to uninstall windows vista.
    and want to make a choice for
    windows xp

    please reply me


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Quite an ordeal you went through, to say the least.

About all you can do at this point is try to make lemonade out of the lemons, let me explain...

If you have a good sized group of users that purchased HPs from you (or on your recommendation) you'll want to contact them about running the recovery disc generator in their machines (if applicable) and explain why (without going into too much detail - just let them know that another one of your customers had a real nightmare experience).

Some of your customers may not be able to perform this procedure themselves and may need you to do it for them (at a nominal fee for your time and the blank media) thus you are able to recover some of your costs. I would also make additional copies of the different machines' recovery discs for your own service archives for later use. Be sure to label them specifically by model number and revision.

You'll never get that time back but you can use it to improve your own ability to service your future customers and it gives you a chance to open a dialog with your existing customers (which lets them know that you're looking out for them).

Good luck with your business, hopefully it just gets easier from here...

Posted on Feb 23, 2009

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It sounds like they are out sourcing beyond the USA Borders.....

Posted on Feb 23, 2009

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