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My mouse went wild and removed my cd&dvd player. they are up to date but not fuctioning. Device manager says they are okay but nothing works

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Open the device manager again, right click on the drive and select properties, what does it show on the status is it working properly?

does the drive read a cd or dvd at all? or does it not appear in my computer?

Posted on Feb 23, 2009

  • Ekse Feb 24, 2009

    Hey,



    Could you provide more information about your problem?

    if you have a error code in device manager, have a look at this page

    http://www.fixya.com/support/r548399-fix...



    Does the cd or dvd drive open? does it try to read the disc inserted?



    all information you can provide will make it easyer for me to help you to solve your problem.



×

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Matshita dvd/cd ram UJ880ES code 39


Try booting into safe mode. Check Device Manager especially for hidden multiple DVD/CD-ROM drives. Remove all and refresh. Windows should find new device and re-install. Run a through virus scan. This used to happen a lot when I did phone support back in the day.

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Okay you tried using 'regedit.exe. Now try this;

Left-click on Start, then right-click on My Computer. (Windows logo button, Computer, for Vista and Win7)

Left-click on Properties at the bottom of the fly-out menu.
Left-click on the Hardware tab.
Left-click on Device Manager.

When Device Manager loads, left-click on DVD/CD-ROM drives.
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(Yes I know you have been to Device Manager. Just wanted to make sure all i's are dotted, and t's are crossed)

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A Microsoft 'squawk box' will come up.
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Close ALL windows, go back to your desktop screen.
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1 Answer

Dvd/cd drive is not shown in my computer


1) Veify its listed in device manager? To check that Right click on My computer and got to manage.There you need to click on device manager.On right side, check whether you are able to see CD/DVD listed. see the pic

2017f49.jpg

If its not listed you need to reconnect the power supply.
If its listed and still not working, check the IDE or Sata cable to connected to it.Refix it.

If you are seeing an yellow mark near CD/DVD drive you can download microsoft fixit from http://www.ziddu.com/download/6528022/MicrosoftFixit50027.msi.html


2)Verify that the CD/DVD drive is detected by the BIOS when the computer starts

You can see how to access bios at http://www.fixya.com/support/r4268275-enter_bios_in_toshiba_laptop

3)Verify that the CD/DVD drive has a drive letter assigned in Disk Manager

423513e.png

a. Click Start, and then click Run. Or click Start Search.
b. Type “diskmgmt.msc” (without the quotes), and then press ENTER
c. Verify that the CD/DVD device is assigned a drive letter (for example, “D:”)
d. If the device does not have a drive letter, then right mouse click on the CD-ROM (highlighted in red above), and select Change Drive Letters and Paths
e. Click Add, click Assign the following drive letter, and then click a drive letter from the list

4)Uninstall & Reinstall the DVD/CD-ROM drive in Device Manager

a. Click Start, and then click Run. Or click Start Search.
b. Type “devmgmt.msc” (without the quotes), and then press ENTER
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d. Right-click on the name of your DVD/CD-ROM and click Uninstall
e. Select OK to the Confirm Device Removal (Windows XP) or Confirm Device Uninstall (Windows Vista) dialog
f. Right mouse click your computer name and select Scan for hardware changes
g. Close Device Manager

f: Click OK twice, and then close Disk Management


If all these not solved your issue you can have a look at http://www.fixya.com/support/r4274092-cd_dvd_drive_missing_or_not_recognized

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Try uninstalling the device using device manager. Shutdown computer and restart. If the problem persists then you have a faulty DVD/CD drive.
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Are the slave/master settings correct on the dvd player. Are you using a cable select cable or a regular ide cable? Is the cable fully inserted into drive? Is the drive installed on the same ide cable as the hard drive(sometimes that can cause a problem).You can also try removing device in the device manager and rebooting the computer and re-installing driver. And check the firmware for the drive...it may be out of date or corrupted. You can download the firmare from the manufacturer website.

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Try deleting it in the device manager and then reboot your computer to see if it will detect it, then when it asks, point it to the driver.

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use system restore option to restore your pc back to some previous date where its working fine

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Okay. Restart your computer and after, go to device manager (right-click on My Computer/Properties/Material/Device manager). Do you see a CD-Rom/DVD drive?

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Try physically removing the player and fire up the laptop. Power down the laptop, replace the player and power back up. If that doesn't help, see if BIOS recognizes it.
If that doesn't work, get back to me.
Ron-

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