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Try the repair function of the Songbird software and restore VIBE to the factory settings. Before you proceed, bach up your files stored on VIBE if possible because the following procedure erases all files you have on the player: 1: Launch the Philips Songbird on the PC 2: In the Philips Songbird menu bar (at the top), click on the Tools pull-down menu and then select Repair My VIBE. 3: Follow the on-screen instructions to complete the repair procedure. I hope this will help you. If you haven't Songbird it can be downloaded from Philips website: www.p4c.philips.com/ Thanks gylacz
Also you dont need to keep a receipt once you have registered. As the warranty will be validated by the Date of purchase listed in your registration form. You can confirm this by contacting Philips support.
Use a small papaerclip, pin, or other device and insert it into the reset hole until the GoGear shuts off. You may have to download the more recent version of the software for the device at www.usasupport.philips.com even after doing the reset.
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor