Question about Dell 1700n Laser Printer

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Is my Dell 1700 Laser Printer photoconductor drum truly fried?

Greetings! My roughly seven-year-old Dell 1700 Laser Printer just now quit printing from the computer, and the light for Toner Low/Replace Drum has been flashing for at least a week. I'm guessing from the posts on FixYa that the photoconductor drum is dead. But I want to be certain and am also confused by some other facts and statistics I've come across, so I'd appreciate some input.

First a quick usage note: The Settings Page printed from my 1700 gives a Page Count of 27,037. But even with seven years on it, my 1700 wasn't put to regular use until recently, with 24,000 of those 27,000 pages generated in just the last year and a half; so conversely, for the first five years, it only printed 3,000 pages.

Here's the source of my confusion: Several different websites say the 1700 photoconductor drum has a life of 30,000 prints. But even on Dell's website for their latest 1700 model, the 1720, they publish the maximum duty cycle of the 1720 as being up to 25,000 pages/month. So how can the life of the photoconductor drum be 30k prints while the printer has a 25k pages/month duty cycle? At that rate, the printer would die inside of two months. Unless "prints" and "page count per month/duty cycle" are not the same thing?

Further information from my 1700's Settings Page: Under the heading Cartridge Information and down next to the word Photoconductor, there's a percentage scale bar that's shaded out to about 10%. (My toner cartridge is fairly new, so the Toner Level scale is shaded out to about 85%. Bummer. What a waste.)

Also under Cartridge Information, two lines down from Photoconductor and next to the word Capacity, it says 6K. A post on FixYa said that the Photoconductor value should be 0K (zero-K). I don't interpret that 0K Photoconductor value from FixYa to be the same as the K-value appearing next to Capacity on my Settings Page, but nor do I have a K-value next to Photoconductor on mine, with the 10% scale appearing there instead.

Finally, under the heading Warnings, it says Replace Photocond. So outside of it blatantly saying to Replace Photocond, does the 6K Capacity and 10% Photoconductor scale on my Settings Page give any hope as to the photoconductor drum not actually being fried and/or the feasibility of getting my 1700 to work again without a major repair? If not, with this printer having worked fine otherwise, would it be better to replace the photoconductor or to buy a new printer? Any input would be much appreciated...

WAIT, WAIT, WAIT! UPDATE! I wasn't purposely trying to reset or fix anything, but between opening the front panel to check the toner cartridge and powering on/off and I think pressing the Cancel button to try to cancel/delete a spooled Word document instead of canceling it from the computer's onscreen printer utility, I must have inadvertently done something because the Toner Low/Replace Drum light has stopped flashing. So I just now printed another Settings Page using the printer's Continue button, and the results on the latest Settings are different from the previous printout.

The Warnings/Replace Photocond comment is now completely missing from the printout. Under Cartridge Information next to Photoconductor, the previous percentage scale that was shaded to roughly 10% is now missing and has been replaced with 0K. It continues to say 6K next to Capacity. Yet I still cannot print from the computer, even after rebooting everything.

I'm so confused. Thanks in advance to anyone who can offer some advice.

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The drum collects used toner for apprx. 30,000 pages. After that, the printer recommends that it be changed to prevent used toner from spilling internally into the printer's mechanisms. The whole photoconducter/drum can be replaced. The new part from Dell is apprx. $50.00 US. 
http://accessories.us.dell.com/sna/products/Printer_Accessories/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=310-8710#Overview

You might have reset the "counter" for the photoconducter. Ever  have a water  fillter with an electronic timer? You replace the filter, then you reset the timer? Perhaps you reset the timer without actually replacing the filter. So to speak. :)
The question you should ask yourself is: would I like to spend $30 - $60 [it's cheaper for refurbished parts- Google it] replacing the drum head on a 7 year old printer, or would I rather invest that in a new printer?

Posted on Apr 08, 2009

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  • 217 Answers

SOURCE: Dell 1700 is giving me an error about the Toner.

The printer has no way of knnowing that you have changed the Photoconductor Unit, unless you tell it (as there is not chip on the Photoconductor).

The Photconductor reset procedure is as follows.

Dell 1700
RESETTING DRUM PAGE COUNTER

1) Leave the power on, insert toner cartridge, and leave door open
2) Press the cancel button and hold till the leds flash
3) Release cancel button and close toner cartridge door

Posted on Apr 20, 2010

  • 7 Answers

SOURCE: Code 84 Replace Photoconductor

put back your old drum and let me know what gos on thanks

Posted on Nov 18, 2009

  • 1 Answer

SOURCE: 1720 Dell Laser printer Photoconductor Problem

I finally figured it out (with Dell Tech Support's help)! When you replace the drum, you MUST reset the counter as well. All you have to do is:

1) Turn off the power using the switch on the back of the printer. Open the front door of the printer.

2) Hold Continue button down, power on the printer, and continue to holding Continue down until the LEDs begin to flash. When the LEDs start to flash, release Continue button. The LEDs will continue flashing until only Error LED will be lit.

3) Close the front door. Continue, Ready/Data, Toner Low and Load Paper LEDs should be lit.

4) Wait till the printer completes the POST process. POST is complete when fan noise and rollers stops. After POST wait for 5 seconds

5) Press Cancel button 4 times slowly until the Toner Low LED is lit. This is the procedure resetting the counter.

6) Press and hold Continue until all LEDs begin to cycle in sequence, then release Continue. Now only the Toner Low LED will be lit.

7) Cycle the power of the printer (turn it off and then back on).

GOOD LUCK, EVERYONE!!!

Posted on Apr 16, 2009

  • 53 Answers

SOURCE: Photoconductor kit? Dell 1700 printer

The photoconductor kit is another word for the drum or imaging drum. All three words refer to the same part.

Here is a link from the Dell site for this model.
http://accessories.us.dell.com/sna/PopupProductDetail.aspx?c=us&l=en&cs=dhs&sku=310-5404

Once you replace the drum, the printer has to be manually reset. If this is not done, the printer will continue to give this print out. By resetting it, the counter is set back to zero. The drum is good for around 30k prints.

From the Online Manual for the 1700, to reset the counter:
http://support.dell.com/support/edocs/systems/1700n/en/index.htm#online_documentation

To reset the counter, press and hold the Cancel button until all lights flash in sequence.

NOTICE: Resetting the imaging drum's counter without replacing the imaging drum may damage your printer and void your warranty.

Posted on Jul 09, 2010

  • 13 Answers

SOURCE: My Dell 1720 copies tells me it has stopped

If the drum cartridge has not been replaced, it must be replaced before resetting the counter to avoid damaging the printer.

  1. Power off the printer.
  2. Open the front door.
  3. With the front door open, hold down the Continue button while powering on the printer.
  4. Keep holding continue until all lights start flashing then release the button.
  5. Once only the Error light is on, close the front door.
  6. At this point Continue, Ready/Data, Toner Low, and Load Paper should all be lit.
If the previous set of steps did not go as described then do not continue. Please complete the previous set of steps again.
  1. Wait for the printer to make a sound as though it is about to print something. (This may take a minute.)
  2. Press Cancel 4 times SLOWLY (1 second between presses) to cycle through lights until ONLY the Toner Low light is on. (It may take more than 4 presses.)
  3. Press and hold Continue until all the lights cycle through and go back to Toner Low
  4. Cycle power on the printer.
  5. Press and release the Continue button to print out the settings page. Under Cartridge Information it should read Photoconductor: 0K

Posted on Aug 10, 2010

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The photoconductor kit is another word for the drum or imaging drum. All three words refer to the same part.

Here is a link from the Dell site for this model.
http://accessories.us.dell.com/sna/PopupProductDetail.aspx?c=us&l=en&cs=dhs&sku=310-5404

Once you replace the drum, the printer has to be manually reset. If this is not done, the printer will continue to give this print out. By resetting it, the counter is set back to zero. The drum is good for around 30k prints.

From the Online Manual for the 1700, to reset the counter:
http://support.dell.com/support/edocs/systems/1700n/en/index.htm#online_documentation

To reset the counter, press and hold the Cancel button until all lights flash in sequence.

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