Question about Insignia IS-LCDTV32 32 in. Television

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Insignia TV suddenly no sound

The TV is a year and a half old and suddenly has no sound. Picture is find but zero audio. We can get closed captions to show up, and that's it. Any ideas of how to reset to default settings or if it's a mechanical failure?

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  • scabb99 Feb 24, 2009

    I have the same model television, also about 1.5yr old. Except on mine the sound cuts out on its own. It comes back when you change the channel or turn off the tv. Sometimes the sound doesn't disappear, but it gets really distorted.

  • chuckdavis2 Feb 26, 2009

    Set was working fine when I turned it off. When I turned it on the next day I had no sound. When you push the stereo button on the remote

    you get either mono or SAT instead of mono or stereo. The captions work, so you can read what is being said.

  • gunmar Apr 19, 2009

    Same problem. Have replaced all the cables and the cable box, didn't help. Sound won't work with the DVD player either, so we're sure it's a problem with the TV.
    This started happening 13 months after we bought it, of course, since the stupid warranty is only for 12.
    Guess we'll see what the repairman says it'll cost...


  • Anonymous Apr 24, 2009

    the sound stopped working

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Go into the SOUND section of the menu. Find the TV Speaker out option and make sure its on.
Make sure the VOLUME is not set to zero !!

Posted on Feb 23, 2009

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From your description of the problem it sounds like you may have the "closed caption" turned on in text mode.
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Hi


Thanks for using FixYa. Due to two things that will cause the No Signal message to come up are – no data available for closed captioning and a weak signal input. Your TV is in the Closed Captioning Mode. To turn off simply bring up the on screen menu and scroll down to the part that says closed captioning and turn this function off! With the closed captioning block displayed and the program being viewed is not sending out closed captioning signals the TV will display, No Signal!

If this doesn’t resolve your issue then the problem may be with the processor failing and it is causing a random read of the EPROM to display the No Signal message.

I’ll suggest you to run the HDMI from the PVR (personal video recorder) directly to the TV (mute the TV), and then run the optical audio from the PVR directly into the receiver's optical in. The closed captioning is something that is addressed in analog broadcasts, but not necessarily digital broadcasts.

Try using Component cables if this doesn’t make a difference. After using components cables your issue will be resolved.


Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks

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1 Answer

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This is a problem with closed-captioning. What you are seeing is a closed captioning box with no captioning in it. Usually this is being accidentally transmitted by the cable company "head end". Just make sure your closed captioning function is completely turned off. if you are seeing it randomly, it may well be coming from your cable company. Is it just on certain channels?

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Closed captioning


The closed captioning has to be sent in another language, and your set will follow it. Call the TV station to find out where they are getting the captioning from, or maybe they can get you directly in touch with the captioning people.

The closed captioning is sent as one of the many information packets during the vertical blanking interval. In the NTSC system, it is sent on line 21 in both the even and odd fields. There are usualy 2 closed captioning selections for text. These are the CC1 and CC2. They are decoded according to their address code.


Jerry G.

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