Question about Logitech Quickcam Chat Webcam

1 Answer

Logitech quickcam - Skype -video and audio don't work

My mom has a logitech quickcam E3500, the camera is installed, and when tested in Skype, it works fine. However, when trying to chat, the webcam does not connect to Skype (video and audio).
The error message is: Skype can't connect to webcam temporarily.....
What's the problem??

Posted by on

  • Anonymous Feb 25, 2009

    I have Logictech Quickcam 3500, installed necessary software. Cant make any video calls through skype, skype does not recognise webcam!!

  • jort May 12, 2009

    My peoblem is very similar.

    The webcam tests OK when connected to Skype, but when I attempt to make a video call there is a loss of video or audio. Only occasionally has it functioned correctly.

    Any solutions?

×

1 Answer

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  • Expert
  • 8,637 Answers

See section A. Skype in the info below to setup the Audio & Video.
Also send this to your family and friends so they have there computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

D. AIM (AOL) Messenger

  1. On the VIM sign-in window click on Edit.
  2. Then click on Settings Enhanced IM.
  3. Next click on Enhanced IM.
  4. Then click on Audio Video.
  5. The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone Speaker
Camera The audio and camera should function now.

Additional info to use with VIM settings.
Adjust Your Audio and Video Settings: In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts.

Notes:
  • The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. Follow the on-screen prompts.
  • images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud

Posted on May 28, 2009

  • 2 more comments 
  • Weldon Dube'
    Weldon Dube' Jun 24, 2009







    Normal
    0












    See section A. Skype in the info below to setup the Audio & Video.


    Also send this to your family
    and friends so they have their computer setup properly.



    Web Camera’s have to be
    setup on the program they are to be used with.
    Just installing the camera on your computer does not set it up to
    broadcast on messengers or Skype.


    Each program has Options that have to be setup in order for
    the Audio and Video to function properly.


    A. Skype Setup:


    After downloading and installing Skype (http://www.skype.com/intl/en-gb/download...)
    set it up as follows:



    1. Go to Tools,
      then Options, and click on Audio Settings and set the Microphone
      and Speakers
      to the computer Audio Card.

    2. Then
      click on the Video Settings.

    3. The
      camera if Installed Properly will come up and show a video picture.

    4. Then,
      on the bottom of the page click on Save.


    The camera and audio should function properly. Your friends and Family will now be able to
    see and her to you.


    B. Yahoo Setup:


    After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html
    ) set it up as follows:



    1. Go to
      Messenger at the top left and click on it.

    2. Next
      go down to Preferences and click on it.

    3. Next
      Calling and Devices on the right and set the Microphone and Speakers to
      the computer Audio Card.

    4. Next
      go to the Test Audio section and
      (in blue writing) click on
      “Open the call setup assistant” and follow the instructions on the
      left window.
    Hope
    this helps. Bud












  • Weldon Dube'
    Weldon Dube' Jul 02, 2009







    Normal
    0












    See section A. Skypein the info below to setup the Audio & Video.


    Also send this to your family
    and friends so they have their computer setup properly.



    Web Camera’s have to be
    setup on the program they are to be used with.
    Just installing the camera on your computer does not set it up to
    broadcast on messengers or Skype.


    Each program has Options that have to be setup in order for
    the Audio and Video to function properly.


    A. Skype Setup:


    After downloading and installing Skype (http://www.skype.com/intl/en-gb/download...)
    set it up as follows:



    1. Go to Tools,
      then Options, and click on Audio Settings and set the Microphone
      and Speakers
      to the computer Audio Card.

    2. Then
      click on the Video Settings.

    3. The
      camera if Installed Properly will come up and show a video picture.

    4. Then,
      on the bottom of the page click on Save.


    The camera and audio should function properly. Your friends and Family will now be able to
    see and her to you.


    B. Yahoo Setup:


    After downloading and installing Yahoo Messenger (http://ca.messenger.yahoo.com/download/
    ) set it up as follows:



    1. Click
      on Messenger at the top left and then go down to Preferences
      and then the Preference Window will come up.

    2. Next
      click on Calling and Devices. In the Calling & Devices
      on the right and set the Microphone and Speakers to the computer
      Audio Card or sound device installed in the computer.

    3. Just
      below that, go to the Test Audio section and (in blue writing) click on Open the call setup assistant
      and follow the instructions on the left window.

    4. Then
      after completing the Audio Setup, go to down and click on Webcam it
      should BRODCSAST and you will see your picture.

    5. To
      Chat, click on MESSENGER and then

    6. After
      make necessary settings, click on APPLY, then OK.

    7. Then
      click on MESSENGER and go to my WEBCAM
      ready to use.



    1. Windows
      Live Messenger:


    http://www.microsoft.com/downloads/detai...




    1. After
      you start Windows Live Messenger, expand the view by clicking on the
      square on top left next to the red X.

    2. Then
      on the Windows Live messenger window on the right side, click on “ “Show
      Menus.” And then click on “Show the Menu Bar”.

    3. Next
      go to the Menu Bar on right side, click on “ “Action.”

    4. Go to
      “TOOLS” and click “Audio and Video Setting” and follow the
      instructions.


    NOTE: Your audio and
    video should work. Enjoy.


    When done both the Audio and Video will function properly so
    you can chat and see family or friends you are connected to.
    Hope
    this helps. Bud



  • Weldon Dube'
    Weldon Dube' Sep 13, 2009

    See section A. Skype in the info below to setup the Audio & Video.
    Also send this to your family and friends so they have their computer setup properly.
    Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
    Each program has Options that have to be setup in order for the Audio and Video to function properly.

    A. Skype Setup:
    After downloading and installing Skype http://www.skype.com/intl/en-gb/download... )
    set it up as follows:
    Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
    Then click on the Video Settings.
    The camera, if Installed Properly, it will come up and show a video picture.
    Then, on the bottom of the page click save.
    The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

    B. Yahoo Setup:
    After downloading and installing Yahoo Messenger http://www.soft32.com/download_30.HTML )
    set it up as follows:
    Go to Messenger at the top left and click on it.
    Next go down to Preferences and click on it.
    Next "Calling and Devices" on the right, set the Microphone and Speakers to the computer Audio Card or headphones/mike.
    Next go to the Test Audio section below where you just setup the microphone & speaker and (written in blue) click on "Open the call setup assistant"
    and the "Yahoo Call Setup Assistant" window will open to the left and follow the the instructions. Click on FINISH and the audio will be setup.
    Next go to "Webcam" and click in the circle "Allways allow the following people to view my webcam.
    Next Click on "Super Webcam" snd in the circle click "Start Super Webcam mode automatically".
    Then click OK and it should work.

    C. Windows Live Messenger:
    http://www.microsoft.com/downloads/detai...
    After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
    Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
    Next go to the Menu Bar on right side, click on " "Action."
    Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
    NOTE: Your audio and video should work. Enjoy.
    When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

    D. AIM (AOL) Messenger:
    http://dashboard.aim.com/aim
    On the VIM sign-in window, click on Edit.
    Then click on Settings Enhanced IM.
    Next click on Enhanced IM.
    Then click on Audio Video.
    The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
    The Audi Video drop downs are
    Microphone
    Speaker
    Camera
    The audio and camera should function now.
    Additional information to use with VIM settings.
    Adjust Your Audio and Video Settings:
    In order to adjust your audio and video settings, please follow the steps given below:
    1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently
    Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM
    conversation before running setup. Would you like to disconnect now? Click the Yes button.
    2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working
    Properly. Follow the on-screen prompts.
    Notes:
    The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button.
    The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly.
    Follow the on-screen prompts.
    images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
    Picture-in-picture (PIP) display.
    After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud


  • Weldon Dube'
    Weldon Dube' Sep 18, 2009

    See section A. Skype in the info below to setup the Audio & Video.
    Also send this to your family and friends so they have their computer setup properly.
    Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
    Each program has Options that have to be setup in order for the Audio and Video to function properly.

    A. Skype Setup:
    After downloading and installing Skype http://www.skype.com/intl/en-gb/download... )
    set it up as follows:
    Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
    Then click on the Video Settings.
    The camera, if Installed Properly, it will come up and show a video picture.
    Then, on the bottom of the page click save.
    The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

    B. Yahoo Setup:
    After downloading and installing Yahoo Messenger http://www.soft32.com/download_30.HTML )
    set it up as follows:
    Go to Messenger at the top left and click on it.
    Next go down to Preferences and click on it.
    Next "Calling and Devices" on the right, set the Microphone and Speakers to the computer Audio Card or headphones/mike.
    Next go to the Test Audio section below where you just setup the microphone & speaker and (written in blue) click on "Open the call setup assistant"
    and the "Yahoo Call Setup Assistant" window will open to the left and follow the the instructions. Click on FINISH and the audio will be setup.
    Next go to "Webcam" and click in the circle "Allways allow the following people to view my webcam.
    Next Click on "Super Webcam" snd in the circle click "Start Super Webcam mode automatically".
    Then click OK and it should work.

    C. Windows Live Messenger:
    http://www.microsoft.com/downloads/detai...
    After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
    Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
    Next go to the Menu Bar on right side, click on " "Action."
    Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
    NOTE: Your audio and video should work. Enjoy.
    When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

    D. AIM (AOL) Messenger:
    http://dashboard.aim.com/aim
    On the VIM sign-in window, click on Edit.
    Then click on Settings Enhanced IM.
    Next click on Enhanced IM.
    Then click on Audio Video.
    The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
    The Audi Video drop downs are
    Microphone
    Speaker
    Camera
    The audio and camera should function now.
    Additional information to use with VIM settings.
    Adjust Your Audio and Video Settings:
    In order to adjust your audio and video settings, please follow the steps given below:
    1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently
    Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM
    conversation before running setup. Would you like to disconnect now? Click the Yes button.
    2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working
    Properly. Follow the on-screen prompts.
    Notes:
    The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button.
    The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly.
    Follow the on-screen prompts.
    images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
    Picture-in-picture (PIP) display.
    After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud


×

1 Suggested Answer

yooperbud
  • 8637 Answers

SOURCE: Logitech quickcam - Skype -video and audio don't work

Also send this to your family and friends so they have their computer setup properly.

Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ )
set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.HTML )
set it up as follows:
Go to Messenger at the top left and click on it.
Next go down to Preferences and click on it.
Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
Next go to the Test Audio section and (in blue writing) click on "Open the call setup assistant" and follow the instructions on the left window.
C. Windows Live Messenger:
http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
Next go to the Menu Bar on right side, click on " "Action."
Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
D. AIM (AOL) Messenger:
http://dashboard.aim.com/aim
On the VIM sign-in window, click on Edit.
Then click on Settings Enhanced IM.
Next click on Enhanced IM.
Then click on Audio Video.
The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera
The audio and camera should function now.
Additional information to use with VIM settings.
Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently
Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM
conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working
Properly. Follow the on-screen prompts.
Notes:
The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button.
The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly.
Follow the on-screen prompts.
images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
Picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud

Posted on Aug 18, 2009

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When I try to sign into oovoo it always says fail to sign in. How do I fix it?


Hello!
Sign in failure can be caused not only by the camera or Skype, but also by slow connection.

You first need to make sure that your camera is functional. Please, follow these steps and open these two windows:
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Also check the Audio Settings for the Microphone THEN click on Save.
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Logitech quickcam - Skype -video and audio don't work


Also send this to your family and friends so they have their computer setup properly.

Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ )
set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.HTML )
set it up as follows:
Go to Messenger at the top left and click on it.
Next go down to Preferences and click on it.
Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
Next go to the Test Audio section and (in blue writing) click on "Open the call setup assistant" and follow the instructions on the left window.
C. Windows Live Messenger:
http://www.microsoft.com/downloads/details.aspx?familyid=d78f2ff1-79ea-4066-8ba0-ddbed94864fc&displaylang=en
After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
Next go to the Menu Bar on right side, click on " "Action."
Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
D. AIM (AOL) Messenger:
http://dashboard.aim.com/aim
On the VIM sign-in window, click on Edit.
Then click on Settings Enhanced IM.
Next click on Enhanced IM.
Then click on Audio Video.
The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera
The audio and camera should function now.
Additional information to use with VIM settings.
Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently
Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM
conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working
Properly. Follow the on-screen prompts.
Notes:
The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button.
The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly.
Follow the on-screen prompts.
images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
Picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends. Hope this helps. Bud

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Normal 0 Go to "TOOLS", click on "OPTIONS," Then go to "Audio Settings" and click on it. Make sure both the Microphone and Speaker's are correctly chosen. Then "make a free test call." Wait till the voice tells you to record. Then when finished talking wait for the test persons voice to insure your audio transmission is working. Then go back to options and test your video settings. Click on Video Settings and proceed to set up you video camera. Also, you can visit this site for additional information to setup video.
http://www.skype.com/help/guides/video/
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Jan 25, 2009 | Logitech QuickCam Messenger Web Camera

2 Answers

Logitech QuickCam E3500 to use with Yahoo Messenger


Normal 0 Probably has corrupt driver.
Try disconnecting the Camera from the USB port and reinstall the CD or Downloaded software program. When the program asks you to connect the camera to the USB port, do so and it should work.
Then to use it on the Web do this.

Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
A. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:
  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.
The camera and audio should function properly. Your friends and Family will now be able to see and her to you.
B. Yahoo Setup:
After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:
  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
C. Windows Live Messenger:
  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Dec 28, 2008 | Logitech Webcam

1 Answer

Sound - no video


Both try using windows live and set up audio and video in the settings as you did with Skpe, as it's a similair programme and supports any camera. If that works better then Skype has a problem with your camera makes.

Feb 21, 2007 | Logitech QuickCam Orbit Personal Web...

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