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What brand and model phone do you have? The company website for your phone should have a manual you can download to give you instructions. It sounds like your phone is stuck on silent mode. My phone is a Samsung SCH-R451C. For my phone, to turn off silent mode, I had to press and hold the # key. It won't hurt to try. Let me know if that works.
To place the handset in Silent / Vibrate Mode Step 1 To place the handset in Silent / Vibrate Only Mode, hold down the pound key (#) for about 2 seconds. To exit Silent / Vibrate Mode, perform the same action while in Silent / Vibrate Only Mode. You will see a confirmation message for Silent / Vibrate Only Mode, each time you enter or exit Silent / Vibrate Mode. The SCH-U470 (Juke) handset will vibrate rather than ring when you receive a phone call, message or alert while in Silent Vibrate Only Mode. Step 2 While in standby mode, press the volume key, located on the left side of the handset, then select either “Vibrate Only", “Alarm Only” or “All Sounds Off”. To disable perform the same action while in Silent / Vibrate Mode. The SCH-U470 (Juke) handset will vibrate rather than ring when you receive a phone call, message or alert while in Silent / Vibrate Only Mode.