Question about Microsoft Windows XP Professional

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MS XP problem on boot

I just did a fresh install of XP, and when I start up the laptop. Once it is loading all of the startup programs and whatnot, and I click on a program it doesnt open it. Mind you, the hard drive goes wild with trying, but nothing. Also, this only happens when I have the ethernet plugged it, when I start up the laptop without the ethernet cord plugged in, programs start up without a problem.

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  • Casey
    Casey Feb 23, 2009

    it does it at home, my dads, and my moms places. all programs freeze. Task manager, firefox, cmd are the ones that i have used and froze, nothing els had i tested.

  • Casey
    Casey Feb 23, 2009

    However reluctant I am to do a full reinstall....again....I will. Luckily all that I wanted on the hard drive has already been lost! I will try just installing the ethernet driver, then doing win update...then try doing all the other things, videocard, sound card, so on.

  • Casey
    Casey Feb 23, 2009

    Thanks, but it didnt work.

  • My reply is May 11, 2010

    Is it one particular program or all?
    Also, did you reinstall your router since from your description, the problem only occurs when you connect the ethernet cable.


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  • 135 Answers

Try another full reinstall, be sure to reinstall your router and download all the updates and service packs from microsoft.

Please send feedback if this does or does not work and we can take it from there.

Posted on Feb 23, 2009

  • My reply is Feb 23, 2009

    Good luck and keep me posted on your progress.

    Best wishes,

    Mike.


  • My reply is Feb 23, 2009

    Sorry to hear you're still having problems.

    I can only think that the hard drive has worked loose or has given up altogether.

    If your laptop is still under warranty, then I suggest you return it as faulty.
    If the warranty has expired, you might try a full format of the hard drive before attempting a full reinstall (again ..... I know, don't say it. I know how fed up you must be feeling).

    Last of all. Ditch the drive and fit a new one. If you shop around they are not too expensive.
    Not an ideal solution I know but it may be your final option.

    Before you ditch it though. Remove the drive by unscrewing the cover on the back of the laptop to ensure it is seated properly.

    Good luck and apologies for not being more helpful.

    Regards,

    Mike.



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Unable to load


How to get to a MS-DOS prompt.
Reason: If Windows or the computer is not operating properly, it may be necessary to get to a MS-DOS prompt to diagnose and to perform additional troubleshooting on the computer.
Solution: MS-DOS users
Windows 3.x users
Windows 95, 98 and ME users
Windows NT, 2000 and XP users
Windows Vista users
Other PC Operating System users

MS-DOS users If you are running MS-DOS with no other operating systems, the computer should be booting into a MS-DOS prompt automatically unless you have a shell or other program loading automatically. If the computer is not getting you to a MS-DOS prompt, reboot the computer and as the computer is booting, press the F5 key when you see the message "Starting MS-DOS" or the MS-DOS version. This will load the default standard MS-DOS. If you successfully get to a MS-DOS prompt and would like to prevent the computer from loading the program that is preventing you from getting to a MS-DOS prompt, or if you would like to fix possible error messages you may be receiving when booting the computer, edit the autoexec.bat and/or the config.sys files.

Windows 95, 98, and ME users If you are able to get into Windows 95, 98 or ME, you can get to a MS-DOS prompt by following the below steps.
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  2. Click Run
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If you are unable to get into Windows 95 or Windows 98 to get into a MS-DOS prompt, follow the below instructions (Windows ME does not have this option).
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  3. If done properly the user should get to a screen similar to the below screen.
Microsoft Windows 95 Startup Menu
============================= 1. Normal
2. Logged (\BOOTLOG.TXT)
3. Safe mode
4. Step-by-step confirmation
5. Command prompt only
6. Safe mode command prompt only
Enter a choice: 1
F5=Safe Mode Shift+F5=Command prompt Shift+F8= Step-by-step confirmation [N]

4. Select the option for Safe mode command prompt only.
Windows NT, 2000, XP, and Vista users If you're running Windows NT, 2000, or Windows XP and need to get to MS-DOS prompt follow the below steps.
  1. Click Start
  2. Click Run or click in the "Start Search" field if you're running Vista
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Additional information about the difference between "cmd" and "command" can be found on document CH000395. If you're attempting to get into a MS-DOS prompt to troubleshoot the computer boot the computer into safe mode. Additional information about how to get into safe mode can be found on document CHSAFE. Windows 2000, XP, and Vista users who are unable to boot the computer into Normal Windows mode or Safe mode can also enter the recovery console to manage their computer from a prompt. Additional information about how to do this can be found on document CH000627. Finally, if you are experiencing issues getting into Windows NT, 2000, or XP, it may be necessary to run troubleshooting steps from a MS-DOS prompt. It is recommended that the Network Administrator get into the MS-DOS prompt by using either a standard MS-DOS boot diskette (note: will not be able to access data using a standard MS-DOS bootable diskette) or the ERD diskettes created after the installation of Windows NT, or boot from the Windows XP CD.

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