Just off the phone with Pioneer customer service. Apparently a "software glitch" common enough that an internal memo has gone out to replace units under warranty without further trouble shooting. The last step in the process was to remove the battery, place in the original charging cradle without the battery, and hold the power switch down for 10-15 seconds; if the "Please wait" message continues, the unit is defective.
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Bad TSOP flash chip. No way to fix without disassembling, removing the flash chip, and placing a new flash chip on it. Doing so requires a donor radio (with another issue), and will change your XM Radio ID. You'll also need to have a hot air (or IR) rework station for desoldering the old chip, and a soldering iron for placing the new chip on the radio. I'd say give pioneer a call since it's a design flaw, and a VERY common issue. My best guess is that it's caused by excessive heat & defective chips.
Try pulling the battery for 15 minutes, this should give you a "soft reset". Then try to use the XMP3 in portable mode, so you take the dock out of the station. See if this helps you to boot up, then see if you can go through options/settings and run a factory reset.
Have you tried changing the backlight controls in the menu? Pull up your menu, go to settings, then preference, and change display. Choose backlight display. You can put it always off, always on, or on for however many seconds.
The battery is definately the problem. I have seen many times in this device in particular - the battery shorts to ground - and causes the unit to malfunction.
VERY COMMON and recurring problem in the GEX-MP3
The same thing happened to my XMP3, I had to send it to Pioneer for a replacement XMP3........call Pioneer @ (800) 421-1404, Monday through Friday, between the hours of 7:00 a.m. and 4:30 p.m. Pacific time.
Remove back cover and leave battery in. There is a tiny hole that you can use a small paperclip to do a RESET. After that, plug your AC adapter directly into the bottom of the radio. Go to MENU and select "SET FACTORY DEFAULTS". Then turn off, wait a minute, turn back on again and select "mode" to see if you can hear your prerecorded music. If these don't work, then you likely do have a defective unit. Let me know how this works for you - okay?
I fixed the reboot cycleing problem by plugging the travel charger into the jack that also fits the home and car cradle. I had the Inno set to auto start when it was powered on in the car cradle. The travel plug must have over-ridden the auto-start setting and allowed it to finish the complete bootup. I then reset the Inno default settings and every thing was back to normal. I do not know what was the original cause of the rebooting cycle problem