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MagicJack VOIP sound cuts in and out

I have a MagicJack VOIP device and the sound cuts in and out. I've been online with 4 techs from MagicJack, and they keep acting like my computer is the issue. I have high speed broadband, download speeds 2800kbps upload about 200kbps, AMD Athlon 1.09 GHz, 512 RAM Windows XP home SP2, NVIDIA nForce audio. We have real bad voice break up. We are using Windows XP and we have tried all MJ's suggestions with results. We have purchased new phones and phone cables. Nothing seems to make a difference. We bought AT&T wireless phones and they have the same problems.

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  • bhill467 Apr 17, 2009

    I have the same problem. I am on a Mac and have broadband cable internet connection. What is odd is that it is fine during the day and after about 9:30 at night. It is very bad from about 7 PM to 9:30 PM the time I usually make long distance social calls, which is why I bought it to begin with. The person I am calling says my voice sounds great, but their voice drops part of about every other word. Very distracting!! I would love for this to work. I even bought new phones to see if that would fix the problem. If I spend much more money, it is really defeating the purpose for me to have this thing. I might as well go back to using a phone card for long distance.



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Unfortunately you tend to get what you pay for... I have Cable and speedtest at 20mbps / 6mbps im running an athalon II black ed 3.1 overclocked and even with my torrent client down it still breaks up my voice..... VOIP SUCKS..............................

Posted on Jun 09, 2011


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SOURCE: MagicJack VOIP sound cuts in and out

MagicJack® Set Up

After you have connected the device for the first time and registered the device, you should probably run TCP Optimizer to “tune” your computer to work with it in an efficient manner; it can be downloaded from the following website:

You can use the TCP Optimizer by following these short instructions:

  1. Choose your maximum Connection Speed from the slider bar (the maximum available bandwidth, in kilobits per second)
  2. Choose your Network Interface, or check to Modify All Network Adapters
  3. Pick "Optimal settings" from the radio-buttons near the bottom of the program
  4. Click on the "Apply changes" button and reboot

MagicJack® Uses

  1. Inexpensive Secondary Telephone Service
  2. Excellent adjunct to expensive prime time and/or poor indoor Cellular Telephone Service
  3. Distribute magicJack® phone number to all contacts as primary contact number
  4. When outdoors have the magicJack® phone number forwarded to cell phone
  5. When indoors use magickJack® phone number to reach and be reached by contacts

MagicJack® Support

Main Office: (561) 594-2140 this is just a recording telling you where to get support, you can leave a message if you want.

Support: (281) 404-1551 open from 11am to 8pm EST

Posted on Dec 13, 2008

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MagicJack VOIP sound cuts in and out

Try your magicjack device in another usb port, as they sometimes share an irq internally with other devices, hence the chopped sound. Also make sure your computer is no trying to go into sleep or suspended mode, check the power settings to make sure the system is not shutting down devices in low power or battery mode if using a laptop, make sure the connection speed is good and strong, especially if connected to a laptop, and make sure nothing is hogging the cpu, causing the chopped sound. Also there could be issues with the router. Lastly, perform a firmware upgrade on your magicjack device, restart the machine, and then test it again. Good luck.

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MagicJack VOIP sound cuts in and out

MJ ran fine for me from July 2008 to October 2009, when choppiness and cutouts started and continue to today. This is a MJ network problem, there is no fix in your own computer, as I have tried everything - computers, internet speeds, headset with phones unplugged, other Magicjacks. The MJ servers have just become overloaded. MJ is dead.

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I just bought a new computer, a mac, and bought the magic jack hoping to have a reliable home phone family and friends could call me on.  But ever since I hooked it up(which was easy to do) my calls cut in and out every call I made-over and over again.  Every call.  Not just here and there.  Anyways, I was reading other people's complaints and it seems that a lot of other people are experiencing this as well. I have Verizon DSL at the midgrade speed-something like 3.0 mps.  Fast enough for MagicJack.  What I was doing was running the supplied router that came with the Verizon package which included a built-in wireless router to run my computer with without the cables(of course).  So I did a lot of research, didn't even call customer support, and someone out there gave me the solution I needed without calling. That person suggested that I not use the wireless and hardwire it instead using an ethernet cable.  Granted, this does have its drawbacks, but ever since I did that every call has been perfect.  So, some of you may be able to get away with cheap home phone service with reliability just by using the ethernet cable instead of the wireless router.  Heck, if its close enough, keep a spare ethernet cable close by, unplugged from your computer(still using the wireless) and when a call does come, quickly hook in the ethernet cable for a near perfect call with no cutting in and out problems.  This is a solution that worked for me and maybe for some of you out there too.  Good luck.

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