Question about Microsoft ARC Mouse

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Scroll wheel not working on arc mouse - Microsoft ARC Mouse

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  • ken11011 Mar 01, 2009

    The scroll wheel isn't working on three of these that I own. If I push it down I get continuous scroll, but truning the wheel when up does nothing.

  • Anonymous Mar 11, 2009

    This just happened to me as well. It works for a second and then stops. What a lemon

  • leg490 Mar 14, 2009

    Scroll wheel doesn't work

  • nicO273 Apr 11, 2009

    nicO
    I have the same problem.

    My MicrosoftARC functioned only three weeks...
    The scroll wheel doesn't work, but (strange!), left click and right click working correctly. Moreover, I noticed that the scroll wheel WORKING ONLY NEAR notebook keyboard, even ONLY OVER THIS, above the USB port - WHERE IS INTRODUCED the receiver! But, unfortunately, my MicrosoftARC can not be used!

  • Anonymous Apr 11, 2009

    Its a common defect. I called Microsoft's warranties department and I had a new one on my desk in three days without having to even send the old one back.

  • pc397463 May 08, 2009

    scroll doesn't work after three months

  • nicO273 May 11, 2010

    Many thanks iplayhcky, I solved the problem: scroll wheel worked perfectly!

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Try this link, may help:
http://domstips.blogspot.com/2008/11/fixing-scroll-wheel-on-microsoft-arc.html

Posted on Mar 22, 2009

1 Suggested Answer

leighblue31
  • 77 Answers

SOURCE: Scroll wheel doesn't work!

the mouse needs to be replaced if all software has been updated.

Posted on Sep 11, 2009

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1 Answer

Scroll wheel stopped working. It feels weird now when i try to scroll it. How do i fix it?


Disconnect the mouse from the computer and turn it upside down. The screws to disassemble the mouse are under the pads on the bottom of the mouse. When you disassemble the mouse, you will find that the scroll wheel axle is gummed up, and the interruptor wheel is probably dirty. Use an old tooth brush and alcohol to clean the scroll wheel components, and let the components dry. You can use glue to re-attach the pads after you have reassembled the mouse.

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Hi my ARC mouse wheel button is not working good for example if I scroll up it will give me up & down and same thing if i scroll down !? thanks


Try switching ports and check. Try using it on another computer and check if it works or not. If it still does not then replace it

Jul 21, 2011 | Microsoft ARC Mouse

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The scroll wheel stopped working and doesn't click anymore


open it up and clean the ball and from the in side

Oct 21, 2009 | Microsoft ARC Mouse

3 Answers

Scroll wheel doesn't work!


There is a design bug in the plastic shaft that connect through the optical encoder. If the wheel just spins and you can't feel "clicks" as it turns, it's very likely that the plastic shaft has worn down enough that it's not actually turning the encoder. The encoder also provides that clicking action; it's a single component. To fix it, take the mouse apart: 4 Phillips #00 screws located under the two black plastic adhesive feet (two under each screw) plus 3 screws (2 #0 Phillips, 1 T6 Torx) located inside the battery cover under the label on the edge with the Microsoft holographic seal. Just peel that edge of the label back to expose the three screws. Torx T6 goes in the middle.

After all 7 screws are removed, the cover removes easily. Locate the mouse wheel and notice the silver optical encoder component through which the mouse wheel shaft enters from the center. If you remove the wheel (gently), you'll see a hexagonal pattern in the shaft. This normally fits the encoder tightly, but wears out over time and use. To repair, take the wheel out and add a drop of superglue to the shaft to that the drop of liquid glue coats only the hexagonal tip all the way around. Do not allow the glue to get on any other part of the shaft or wheel. You don't want to use the glue to actually adhere it to the encoder; you only want to use the glue to add a small amount of thickness to the shaft. After about 30 seconds, use a clean paper towel and gently wick away the remainder and excess glue from the tip of the shaft. This should leave a very thin coat of superglue on the shaft. Allow the shaft to dry completely or use accelerator to speed the curing process. Once dry, attempt to re-insert the wheel into the optical encoder. It should fit tighter now, and still turn freely. If it's too tight, use a sharp knife and GENTLY scrape-off some of the glue on the tip of the gray plastic shaft.

Once you have the wheel shaft reinstalled and you got the clicking action back, you could stop here and re-assemble the mouse. Or, to make the fix last longer, take a toothpick and an extremely small drop of superglue and add it to the outside-facing center of the optical encoder where the shaft is visible. Place the micro drop on the gray shaft, then very carefully work the liquid to the point where it makes contact with ONLY the black collar of the optical encoder. This should glue the gray shaft to the black collar. If you go too far and glue the black collar to the silver casing of the encoder, you may permanently damage the encoder, so be damn careful when applying the glue. After it's dry, the wheel should still turn, click and function normally. Reassemble the mouse and you're done. I've successfully repaired 6 Arc Mice using this method. I used Loctite Low-Bloom Superglue and 712 Accelerator. Good luck.

Sep 09, 2009 | Microsoft ARC Mouse

1 Answer

Arc Mouse wheel faulty... but only when scrolling up


I repaired mine following this link, very useful:
http://dompruitt.com/2008/11/24/fixing-the-scroll-wheel-on-the-microsoft-arc-mouse/
You will new a small philips and thors screwdriver plus masking or painter's blue tape.
Good luck!! :)

Jul 03, 2009 | Microsoft ARC Mouse

1 Answer

Cordless Logitech optical mouse scroll wheel stopped working


in fact this one is one of my Favorite Combo set, change with the the fresh bettery, link the mouse again, clean the mouse wheel with the cleaner I think it'll work.

Jul 02, 2009 | Keyboards & Mice

2 Answers

Scroll wheel not working.


try installing the MS Intellipoint drivers http://www.microsoft.com/hardware/mouse/download_ns.asp

Jun 26, 2009 | Microsoft ARC Mouse

1 Answer

Dell wireless mouse -- scroll wheel not working


Your very welcome. Since the mouse was definitely defective its cool that Dell is going to replace both for you. If you can please rate me for my help to you I would definitely appreciate it and hope your weekend is a good one.

Ben


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1 Answer

Scroll wheel stopped turning, seems to be hanging up due to an alignment problem. How can I open it to take a look inside?


If your scroll wheel turns but you don't feel the 'notches' it is most likely stripped. I've repaired my Logitech, and based on what I saw inside, I doubt that it's an alignment issue.

If it's stripped, and the hexagonal end of the wheel's axle that fits into the receptor has lost its hex shape, I have a perfect fix.

I tried gluing it, but that only lasted as long as the glue. What I did instead was remove the wheel, thread a thin rubber band through the receptor, pull the rubber band tight and then reinstall the wheel. Once tension on the rubber band was released, it expanded again, making a tight friction fit of the wheel's axle and the receptor.

Hope that helps.

May 09, 2009 | Microsoft ARC Mouse

1 Answer

Scroll Wheel does not work with some programs.


If you set the mouse wheel to one page at a time for the scroll wheel and install the FF add-on SmoothWheel the scroll wheel will work fine, you can even use the FF add-on to change the scroll amount even more (with the SmoothWheel add-on install in FF the "one page at a time" isn't really one page it goes by the add-ons rules, which is 1/7's page.

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