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Sound breaks up and you can not make or receive a call.

I have tried every thing Magic Jack suggests with no luck. I bought new phones as well. We have Windows XP I bought this and gave it to my son. The registration did not go as the step by step directions said it would. I paid for 5 years and the first thing it asked was did I want 5 years. I can't talk to anyone about the contract that either.

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  • no neck name Mar 14, 2009

    no sound for music or phon.

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1 Answer

I moved. magic jack says no line when hooked back up


  • Is everything turned on?
  • Is the blue light, inside your Magic Jack dongle, on? (Note that the Magic Jack Plus should have a flashing red and green led as well.) If you use the older model you might need to connect it through a powered hub to ensure the device receives enough power to operate properly?
  • If this is a new installation, is your internet service and computer capable of handling the requirements placed upon them by Magic Jack?
  • Do all your connecting cables appear to be firmly attached?
  • Are you watching Netflix, downloading or streaming files at the same time you are attempting to place a call?
  • If you are using the Magic Jack Plus, does the system report Error 3002?
.
Next, you should ask yourself what recent changes you have made to the computer/Magic Jack software? What recent upgrades have you performed to your hardware? Could this have effected the performance of your Magic Jack?
If your difficulties persist, it is time to divide and conquer. Google a 'you tube' link and watch the video. If you cannot connect to the internet, consult your internet provider for assistance. If the video is choppy, the internet connection might be too slow or bogged down. Perhaps your computer is too slow or requires maintenance. If you cannot hear sound, you might be experiencing problems with your soundcard or sound drivers. You should check Control Panel/Sound and ensure that 'USB internet phone by Tigerjet' is installed.
If the video ran correctly, the next step would be to test your handset and phone cord at another location.
If you prove the handset/phone cord to be correct, you have pinpointed your fault to either the Magic Jack or its software. Contact online support for Magic Jack.

Oct 11, 2014 | magicJack Plus Pc To Phone Adapter

1 Answer

I bought a magic jack plus my old magic jack broke I pluged the new one all my contacts came back but I can only receive calls but I can not call out


Lets try this. When you installed your new magic jack, did you install the new software from the website, or did you just plug it in and go "HEY all my peeps are here. We are done?" Install the new software from magic jacks site and if you did this then and it still doesn't work, then i am out of ideas for this one. Only other thing i can think off is in your settings and you have it on incoming calls only.

Mar 15, 2014 | magicJack Plus Pc To Phone Adapter

1 Answer

Magicjack problems


My magic jack has been working fine until about 3 months ago. Have had it for about 2 years now. It has a very bad connection. All conversations are breaking up very, very bad. Cannot understand a full sentence. Thought it might be the magic jack itself so I bought a new one. Did not help. Then bought a new phone set. Did not help neither. Only thing I can think it could be is the internet connection. Is that possible or is it something else? Need this fixed.

Jan 10, 2014 | HP Computers & Internet

2 Answers

Magicjack problems


Try another telephone as the magic jack device only provides a certain level of voltage output which does not supply enough power for a dial tone and power to older telephones. There are work arounds provided within the magic jack forum blogs which can be found by visiting this website, found on google.

Dec 22, 2013 | magicJack New & Improved 2012 Plus Free...

1 Answer

The voice of the person talking to me over Magic Jack breaks up. It is as though the sound fades in and out making it impossible to understand what the person is saying.


magic jack can be a funny beast....on my quad core 10GHz AMD box under Windows 7 or XP, it 'll break up like crazy, but I built a 1.5GHz single core P4 under XP and it works flawlessly on it...so that box does nothing but the magic jack now. Yup, got a BIG phone box under the desk...lol...

Mar 02, 2011 | Computers & Internet

1 Answer

Magic Jack Sound Issue (talking, not receiving)


my camera on Hp dv9500 not working when we play msn

Aug 07, 2009 | Acer Aspire 3680 Laptop

1 Answer

MagicJack VOIP sound cuts in and out


Try your magicjack device in another usb port, as they sometimes share an irq internally with other devices, hence the chopped sound. Also make sure your computer is no trying to go into sleep or suspended mode, check the power settings to make sure the system is not shutting down devices in low power or battery mode if using a laptop, make sure the connection speed is good and strong, especially if connected to a laptop, and make sure nothing is hogging the cpu, causing the chopped sound. Also there could be issues with the router. Lastly, perform a firmware upgrade on your magicjack device, restart the machine, and then test it again. Good luck.

Jun 12, 2009 | Computers & Internet

2 Answers

Magic Jack Sound breaks up and you can not make or receive calls.


Can be several things. All I can suggest is that you have to eliminate as many variables as possible. I had much the same problems and now my install is solid (see my setup below).

1. What type of phone are you using? I first tried a cheap wired set with a 20 foot phone cable. This caused several calling and receiving problems. Get a decent quality phone (wireless or wired) and keep the cable no longer than 6 ft.

2. What else is running on the PC? try killing everything else to see if it is a resource issue. If works, start your other things one at a time to see what the conflict is.

3. Is your internet connection working well? Get into your router if you can and check status. If you have doubts, have your ISP check it out and tell them you are doing VOIP. Web surfing is is far more forgiving the VOIP. You, of course, need a high speed link for any VOIP to work reliably.

4. Check with Magic Jack on the web to see if your unit needs a firmware upgrade. Not sure when you got yours but they have had a few issues so it may be worth a shot.

My set-up so you have a reference:

-Magic Jack at latest revision
-XP home, SP3 with 512mb of ram and running Magicjack + zonealarm firewall. (I bought a used Dell Desktop for $150.00 off eBay and it runs 24x7 for MagicJack)
-Two Vtech wireless phone sets (WalMart) hooked up with a home-made "y" cable that is 5 ft. long. Gives me 4 wireless phones. I do not use the PC with a headset so don't know about this functionality.
-DSL: 608 up speed and 3553 down, link status constant "up" and "0" errors. Also ran at lower DSL speeds without issue but link status (up) and errors (zero) are CRITICAL.
- I forwarded my Magic Jack number to my DSL required land-line. Works great and I can use my existing caller ID, answering machine and call blocking gizmos without a problem.

Hope this at least gives you a reference. I just renewed for five additional years of Magic Jack and it works as well as my land-line ever did



Feb 22, 2009 | Acer Aspire 3680 Laptop

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