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If for any reason you need to go to the official site for downloading drivers for Windows
98/ME/2000/XP, the following is the site. (You might need to change the "Region" from the bottom of the screen).
Windows will ask for the drivers.Ig they dont automatically find it tell them to search for them andthen specify a location. Specify the directory where it installed. The scanner will install and work as a WIA scanner in windows...
I had the same problem with my Coolscan IV. The problem ended up being the scanner, which had several broken pieces in it when it arrived. Since the Nikon repair facility in Las Angles wanted $200 plus parts to look at it and repair it, I subsequently purchased a Coolscan V and went to the Nikon site and downloaded their latest drivers (ns403en_vista.exe) - which worked (works) fine and does a beautiful job. If you follow this route, make sure that you download the correct version, i.e., the Vista version. I have been able to make the scanner work well using both the XP and the Vista Nikon drivers, since I have both an older XP desktop and a new Vista Laptop. Good Luck.