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Our kenmore elite side by side refrigerator is making a noticeable humming noise and the freezer is not as cold as it should be.

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Check to see if there is ice built up on the back wall of the freezer.
If yes, you have defrost parts failure.
If no, check the compressor fan motor. Is it running?

Posted on Feb 22, 2009

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Posted on Jan 02, 2017

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I have a Kenmore Elite 51374. The refrigerator is not getting cold enough but freezer is too cold. Technician said that it was an electrical problem to call a electrician that I needed a new outlet. I...


That is the dumbest answer I've ever heard from a technician.

The cold control on most boxes controls the freezer temperature. You want the freezer temp to be around zero degrees.

Somewhere (usually in the refrigerator section) there's another control that actually sets a damper, letting some cold air from the freezer into the refrigerator. Higher numbers equal lower temperature. Find that second control knob and turn it up by 1 or 2 numbers, let an hour or so pass and check your refrigerator temp. You want about 40 degrees in the fridge.

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When you say "The items in the freezer are cold with some ice on them. I have tried emptying the ice tray, but that does not help." Is there literally ice from the ice bucket dripping on the food and refreezing, or is there a layer of frost on the food? the noise you are hearing is most likely due to the evaporator fan motor running at alternating low and high speeds. This is a variable speed motor, but there could be quite a few reasons why the motor is not rotating at regulated speeds. the fan motor itself, a faulty thermistor, you could also have an issue with your main control board, or least of all a wiring issue.
You would be wise to have it inspected by a reliable refrigerator repair service, to at least determine what the problem is for certain.

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