I have used it only once since I bought it new and it was working fine. But now it wouldn't turn on. I have tried to connect it to the mains charger,car charger and even my pc but its green light comes up and it doesn't turn on. The charger is of UK specification and I live in England. Can some one tell me what's the problem with it? and how to fix it?
Does not turn on but green light is on. this happened after I bought a cheap charger from ebay and it just turned off after 10 minutes, coincidence???
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No, then tom tom cannot recharge when the car is not on. You need to turn on the car before your tom tom can charge. The battery gets to charge the tom tom when in use. Once the car is turned off the gps will not charge. You can try out a practical by turning off your car and plugging the gps to see if it will work. Or the cigarette lighter, does it work when the car is turned off. Since the cigarette lighter does not turn on when the car is off, then it means it gps cannot charge once the car is turned off.
Hope this information helped you!
I have a tom tom xl 350, bought an extended warranty, and I have had problems with it falls off my wind shield. Well, this last time, when it fell, the screen broke. I have owned it for just under 3 months. I took it back to walmart and they said to call tom tom, which I did, tom tom told me that it doesn't cover normal ware and tare. I told them it was due to the poorly designed suction that holds it to the windshield but they wouldn't do **** and it was the same reponse from walmart. I live in the tampa Fl area andI e-mailed the local tv station and they help people with these sort of problems. They called me and told me to get as many people to e-mail them with tyhis problem and they would pursue it on our behalf. I told them if I get enough people I want to pursue a class action laws suit, which they thought was a good idea. If you type in 8 on your side in the goolge part it will bring up the station and how to e-mail them. Also, please e-mail me at Shawn@bayarearespiratory.com and I'll and your name to the list for a possible class action law suit.
If the software crashed whilst updating, you will find that if you try to restore from a complete backup when you switch on next time it will either say you cant use the map or will just freeze, fix re format both the internal memory and the memory card, then find where tom tom home had stored the files, then using windows copy the contents from the 2 folders back into the relitive internal and external card, you will then find that you will get the mesage that you cant use the map, this is because tom tom home doesent always put the map data into the correct folder, to fix this find the licence data and the map data that has been stored on the sd card instead of the internal memory and copy it into the internal memory, before switching off press the reset button, when you switch on you should find that you have a working tom tom
Did you try to reset the Tom Tom? Did you try to see if the unit is charging or fully charged (samll green light on the lower righthand corner should illuninate when charging)? I have had problems with the power connection at the base of the unit getting loose. Try taking it into the computer and getting a full charge if it is a charging problem. Not an expert but expereinced the same problem recently.
I worked out that the car charger must take a while if the unit is completley flat... therefore I plugged it into my laptop and it took the charge....and is holding it...laptop must charge it quicker...
One suggestion is to plug the Tom Tom using the temporary power cord to you home circuit (not the power source from the car). That worked for me. Sometime the Tom Tom shuts down when left in the hot car requiring a reset. Then the best way is to plug in at home and restart. Try it, otherwise I can't help.
okay found the solution. Shipped with outdated software. Had to use tomtom home to get the new version of software and gpsquickfix and now it works fine. No resets. Can turn it off and now I am getting all it is finding all satellites.