Question about Tomtom ONE GPS Receiver

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My Tomtom 125 loops when I turn it on. It starts ok like when I first bought it--asking for language, time, date--but when it gets to selectign the voice, It stops responding. This happened after I updated it. What should I do?

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  • Anonymous Feb 23, 2009

    exact same - it freezes, then reboots after i select the language

  • Anonymous Feb 23, 2009

    I have the same problem but have discovered removing the sd card & resetting the unit with a paper clip then putting the sd card back in then it works but the unit really does need a full 2 hr charge hit a miss chrging does not seem to do it any favours.

  • Anonymous May 08, 2009

    same damn thing but i do the 15 sec reset because i do not have an SD , updated everything and sick and tired of damn TomTom out of all the preople that own one and they are only open about 12....come on be better to your customers dang

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As crazy as it sounds...try updating it again. I recently had an issue with mine (also a 125) where it locked up and took 2-3 minutes to acquire a GPS signal. Another update fixed the problem. If that doesn't work, call TomTom and let them know that the update screwed it up. A friend of mine did this after having an update corrupt her GPS and they were very accomodating.

Posted on May 28, 2009

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If your device freezes at the start-up screen after you turn it on or your device is looping, the TomTom application may not be installed properly.

See some examples of start-up screens here. The image may vary on previous TomTom devices or if you have replaced the image.
2352_02.gif 2352_07.gif 2352_03.jpg 2352_04.jpg 2352_05.jpg 2352_06.jpg
Before you begin, make sure you have TomTom HOME installed on your computer (www.tomtom.com/home ).


To solve this, follow the steps below.
Remove the current application

1. Connect your device to your computer using the USB cable or dock.
2. Reset your device.
3. Turn on your device by pressing the power button for 5 seconds.
  • Your device should automatically connect to the computer upon reset. If your TomTom device asks you if you want to connect to your computer, tap YES.

4. Run TomTom HOME.
5. In the Main Menu of HOME click on Remove items from my device.
remove_items_from_my_device_uk.gif 6. Click on the plus symbol homeplus.gif next to Applications. Click in the checkbox on the right to select the application.
7. You will be prompted to confirm the selection, choose Yes.
8. Click on Remove selected items.
2352_08.gif 9. Choose OK.
10. You will be asked to copy the item to your computer before removing, do not copy the item. Instead, choose Back.
The application will then be removed.


Reinstall the TomTom application:
1. Start TomTom HOME.
2a. If you previously updated your device on this computer, click Add Maps, Traffic, Voices etc. and then click Items on my computer.
You can install the application by clicking the plus symbol homeplus.jpg and then Add.

654_03_us.jpg
2b. If you never updated your device on this computer, click Update my device.


attention_25.gif If HOME asks you to Unplug your TomTom device, try clicking OK first. If HOME notes that a problem has occured, click Back.




3. HOME offers to download and install the latest version of the TomTom application.

1732_application_update_us.jpg
4. After the application has been installed, click Done and then click Device > Disconnect Device.
disconnect.jpg
Your device should now start-up again. Since you have reinstalled the application, please allow a full 2 minutes for the TomTom device to fully boot.

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