Question about SanDisk Sansa Clip MP3 Player

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My sansa clip goes through a cycle o connected, writing, disconnected, continually! I can't get the msc thing to work and it won't work while in hold and keeping middle button depressed while connecting to pc!I am just about to bin it!!!

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Mar 23, 2009

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1 Answer

My Sansa clip+ in not working on the My Computer link why?


You need to change the connection type to MSC, go to setting->USB mode-> selech MSC.. If it's still not working, try to format and reset you sansa clip, to reset, hold the power up for about 10second or more..

Jan 22, 2010 | SanDisk Sansa Clip MP3 Player

2 Answers

The PC will no longer recognize it. I've tried downloading the driver from the sansa website and manually attempting to fix it will no vail


Hello,

Support for the Sansa Clip support information is on next site:
http://kb.sandisk.com/app/answers/detail/a_id/4303/kw/clip/r_id/101834

Correct link for updating the Clip's firmware:
http://kb.sandisk.com/app/answers/detail/a_id/300/related/1


When MANUALLY installing firmware:
Check the version of your player to have the matching firmware download for the player, as described in the updating firmware link.

Going to the Sandisk forum site for the Clip firmware download:
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=15109
Note: read the instructions how to perform the firmware update.
1. Choose the correct version for the player.
2. Connection mode in Windows should be automatic, when not recognized in Windows or with MAC and Linux use MSC mode ***** .
3. Extract the zip file on the computer first.
4. Next put the unzipped file on the player in the root directory.
5. Disconnect the player.
6. Restart the player: the firmware update should restart now.

*****Note:
Switching to MSC mode for Sansa Clip:

Method 1: through the menu
1. From the Main Menu, select Settings > USB Mode.
2. Select Auto Detect, MTP or MSC.
Method 2: forcing, using the buttons / switches
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.

Need more help ? Just post a comment.

Dec 14, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansadisk mtable file problem


Hello,

Switching to MSC mode and performing a content backup
When the player does not respond to the software for the media player
in MTP ( media transfer protocol ) mode you can switch the player to
MSC mode in the player as next:
1. From the Main Menu, select Settings > USB Mode.
2. Select Auto Detect, MTP or MSC.
When having no more screen view, have a hardware MSC selection:
Forcing Sansa Clip to MSC mode, enabling the USB connection mode for the computer seeing the device as a removable disk:
Sansa Clip
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.

Updating firmware
Next update the firmware of the player. This will clean all your files in the player ( have a backup first as told above ) and the software in the player will be updated.

How to update Sansa Clip's firmware, see:
http://kb.sandisk.com/app/answers/detail/a_id/300

Oct 25, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

My computer does not recognize sanso clip and does not show that it is connected. What to do?


My sister has a Sansa Clip, and sometimes when I try to connect it, my PC doesn't recognize it.

You should try to upgrade to Windows Media Player 11. If that doesn't work, then, try MSC "force" mode. To do this, turn off the Sansa, put it in the hold position and hold down the center button, then plug it in. This will force it into MSC mode. See if that works.

What I did was go to the settings portion > USB mode > MSC. Try that, and then reconnect the Sansa and see if it works. Just go to Start > Computer and see if your Clip is reconginized.

Jul 15, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

Sansa wont connect to pc


Try holding it in there for a little bit, if that doesnt work then get a new charger cord.

May 16, 2009 | SanDisk Sansa Clip MP3 Player

3 Answers

When i connect my sansa clip 2GB to my computer it doesnt show in My Computer section so that i can down load music into it


just figured mine out. turn your clip off. put the slider in the hold or lock position. press and hold the center button on your clip. continue to hold while attaching the usb to your clip. keep holding the center button as clip powers up. after appox. 12-15 seconds, your computer should read the clip. i am running windows xp and this is the ONLY way my comp. will read the clip. but it works great!! good luck!

Apr 23, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

My computer is not showing the sansa clip logo when connected


Depending on how many songs that you loaded the last time you used the player, it may stay on "Writing" for quite some time. Eventually, it will go away and go back to charging.

Make sure the hold switch was not accidentally engaged.

To force recognition:
disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
-Tha Mp3 doctor

Feb 25, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

SanDisk Sansa Clip when connected says writing.


Make sure the hold/lock switch is not engaged.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Dec 29, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Combo of: "reading", "writing", "disconnected", "low battery", turning off by itself


why doesn't anyone ever call the hotline?

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Jul 13, 2008 | SanDisk Sansa Clip MP3 Player

13 Answers

Brand new Sansa Clip not recognized in My Computer


IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK

Oct 25, 2007 | SanDisk Sansa Clip MP3 Player

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