Question about PC Laptops
My laptop will not connect to LAN. I have tried using a cable to my modem and it still won't connect. About the same time that happened, I uninstalled my trial copy of NOrton 360 that was on the harddrive when I purchased the Laptop.
Norton may not be completely uninstalled. You need to get the uninstall utility from their website.
Reboot after you uninstall Norton completely and then reset your brower software back to the default.
If that does not work reset your cable connection from ISP. What you may have to do is unplug your cable modem and router. Wait a few minutes. Plug your cable modem back in first and then your router. Reboot your notebook and you will be back on line. Not sure why Norton does this but it just does.
Please post update and rate. Thanks
Posted on Feb 22, 2009
Seen this problem all too often. Did the uninstall of Norton 360 fail at any point? If it did (and sometimes if it didnt), youll need the Norton Product Removal Tool from Symantec's website. Use a friends comp or another machine and download the tool to a removable drive. Copy it over to the affected machine, run, and follow instructions. Restart the computer when its done. Check to see of you can connect afterwards. If not:
The next set of instructions are based on whether the OS on the laptop is XP or Vista:
XP: Download and run a tool called LSPfix. Run it and restart the computer when its done. THIS TOOL DOES NOT WORK ON VISTA--DONT BOTHER TRYING IT!!
Vista: Bring up a command prompt (Press and hold the Windows Key[Windows Flag key], then press the R key)
Type CMD in start search box
Press CTRL-SHIFT-ENTER to go to Commandf Prompt Administrator mode. Allow elevation to occur (enter Administration password if prompted)
Type the following (without the quotes):
"netsh winsock reset"; hit ENTER.
When its done, restart the computer. After restart, try connecting to LAN again.
Posted on Feb 22, 2009
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