Question about Epson Stylus Photo R320 InkJet Printer

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Epson R320 "General Error" message - unable to clear

Situation: Wife pulled a crookedly-loading piece of paper out of the machine. She reported a grinding sound followed by the "General Error" message on the control panel and the maintenance (ink) light illuminated. 
When I got to the machine the printer head was locked in a far right position. I have been on message boards all morning and have eliminated ink drainage as an issue. 
I opened the cover and, using a small screwdriver, pushed against the white tab/dowel behind the print head to release it, and moved it to the left. Visual inspection confirmed no paper jam or bits of paper in the visible paper path. 
Next, I powered off the printer. Then, pressing the "Stop" and "Power" buttons for 7 seconds, the print head began moving back and forth across the white tab several times before stopping at the end of its initial charging cycle. I repeated this process several times with the same result..the print head stopped at the right of the carriage, the maintenance light on and error message repeated. 
On my fourth attempt, the "General Error" message cleared and the printer appeared ready to print. I loaded paper and attempted to print only to receive a paper loading error. I confirmed that paper was loaded correctly and attempted to print again. This time a grinding sound occurred and the print head locked on the right side of the carriage again.
Done all I know how to do. Any suggestions?Thanks,Clint

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If you are getting a 'carriage jam' error as soon as you turn on your Epson printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Fix 'Carriage Jam' : Open Door, clear carriage jam,
and then press OK to continue' error message
Turn off the printer and open it to see where the paper is stuck.
Manually move the carriage toward the opposite side.
Check the paper path and remove any piece of paper or any other object that is stuck in the path.
Reconnect the power cord and turn on the printer.
http://www.fixya.com/support/t5192341-epson_photo_1400_paper_feed_ink

Posted on Oct 04, 2010

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  • Epson Master
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Try downloading the ssc this will reset your printer

Posted on Mar 03, 2009

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SOURCE: Epson R320 carriage jammed

If you are getting a 'carriage jam' error as soon as you turn on your Epson printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Fix 'Carriage Jam' : Open Door, clear carriage jam,
and then press OK to continue' error message
Turn off the printer and open it to see where the paper is stuck.
Manually move the carriage toward the opposite side.
Check the paper path and remove any piece of paper or any other object that is stuck in the path.
Reconnect the power cord and turn on the printer.

http://www.fixya.com/support/t5192341-epson_photo_1400_paper_feed_ink

Posted on Oct 04, 2010

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Posted on Jan 02, 2017

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