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Magic Jack Phone System...

My 76 yr old mother has a magicjack ohone system...The problem is when she makes a call we can hear her but she can't hear us...We thought it was the phone she was using so we bought a new one that didn't change thing so we tried 3 other phone from friends same results when we made a call they could hear us but we couldn't hear them...Please advise me on what to do to fix this problem...
Thank you
Norma

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  • dlmcwilliams Mar 09, 2009

    I have the same problem, bought the magicjack in april of 2008, worked fine up until within the last month. I have been online with magicjack tech support 3 times now. they told me reformat, i have tried that a couple of times, has not worked. I was online with them last friday 3/6/08 and was told they were doing a big update there at magicjack.com and i should wait a couple of hours and try the magicjack and it should work, waited but it still isn't working. i have windows vista, IE 7.0.6. I had downloaded a few other programs thinking they might be the problem, tried uninstalling them, but it still doesn't work, tried going into the registry and blowing away anything magicjack, that didn't work, have tried different phones, have tried different usb ports. One other thing, I can make calls with my magicjack on my laptop.

  • painnails May 04, 2009

    i have the same problem in magick jack it didn't work for me.... still they can't hear my voice.. how fix this problem?

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I haven't had any problems with my MJ, but that, I think, is because I port forwarded MJ. That's what seems to be your problem. You need to port forward your MJ into your firewall/router. If you don't think you have a firewall and/or router, your a noob. All pc have a firewall, at least. Windows has a firewall. If you get your internet connection is from broadband then you most likely have a router with a firewall. Some routers are buit into the broadband modem. Figure out what kind/name your firewall, router, modem is, and go to www.portforward.com. Click on the routers model number, then click on MagicJack. If you just have a firewall, and no router, they have a page just for firewalls. If your not sure what you have then click the "Start Here" link on their first page.

Posted on Jun 28, 2009

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Go to the magic jack icon under my computer and right click on it and hit reformat.Than restart your pc and then magic jack should be good to go.

Posted on Mar 05, 2009

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