Question about Logitech QuickCam Pro 5000 Webcam

1 Answer

Sound Distortion claimed by the recipient of calls.

Have a Logitech QuickCam Communicate STX webcam, running QuickCam v11.5. The PC is running Windows XP.

Whether in Skype or Windows Live Messenger, call recipients claim audio received is distorted, making understanding very difficult.

Posted by on

  • Anonymous Mar 27, 2014

    I received a ca from some one who was claiming to be from skype when I asked for a call back number they told me that they would transfere me to their technical support and they also told me and showed me that files from the FBI where being down loaded thru Skype and I had 72 hrs to fix the problem or I would be arrested. and they told me also that Skype is charging me 299.99 to fix all of this can you help me

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Expert
  • 8,637 Answers

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/ ) set it up as follows:

  1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if Installed Properly will come up and show a video picture.
  4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to see and her to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
Hope this helps. Bud



Posted on Mar 15, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

4 Answers

Driver download


Hello Sure ,

Check The Link Below :
To Check Your system <Xp , Vista , Seven >
And Download Full Driver .

Logitech QuickCam Communicate STX Personal Web Camera
moz-screenshot.pngmoz-screenshot-1.pngmoz-screenshot-2.png

Aug 03, 2010 | Logitech QuickCam Communicate STX Personal...

1 Answer

Will the logitech quickcam stx work with windows 7


No, you can install it now. There should be no issue with upgrading later.
Only thing I would suggest is that you check if the webcam is compatible with Windows 7, but I think almost all Logitech webcams are, so no issue.

Dec 28, 2009 | Logitech QuickCam Communicate STX Personal...

1 Answer

Hi, i would like to take live picturs and/or video while i am chating with skype and dont know how to do it. will you help me ? thanks, eddie


>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>- --> Skype issues with your QuickCam Communicate STX trnsp.gif Detailed Description 1754.1.0.jpg This article explains what to do if you have problems using Skype with your QuickCam Communicate STX.
Model Number: V-UBK45
trnsp.gif Answer If you are experiencing difficulties using the QuickCam Communicate STX with Skype, check the following:

Verify the QuickCam Communicate STX is functional:
  1. Launch QuickCam software (Start > Programs > Logitech > Logitech QuickCam)
  2. Verify that you can see yourself in the QuickCam window as shown below:
    11578.1.0.jpg
  3. Close the QuickCam window.
Verify that the QuickCam Communicate STX is selected in the Skype Settings:
  1. Launch Skype (Start > Programs > Skype > Skype)
  2. Click Options from the Tools menu as shown below:
    11641.1.0.jpg
  3. Select the Video Settings option from the Skype sidebar as shown below:
    11680.1.0.jpg
  4. Check the Enable Skype Video checkbox as shown below:
    11597.1.0.jpg
  5. Check the "Start my video automatically when I am in a call" checkbox as shown below:
    11595.1.0.jpg
  6. Verify that your QuickCam Communicate STX is selected from the Camera drop-down menu as shown below:
    11638.1.0.jpg
  7. Verify that your QuickCam Communicate STX is selected from the Microphone drop-down menu as shown below:
    11639.1.0.jpg
  8. Verify that the "Let Skype adjust my audio settings" option is checked in Audio Settings as shown below:
    11679.1.0.jpg
If you still cannot see or hear the other person, it can be due to a variety of possible issues, including:
  • Windows or third-party firewalls
  • Your internet service provider (AT&T, Comcast, etc) could be blocking certain services.
  • Missing Windows system components.

Jan 10, 2009 | Logitech Quickcam Chat Webcam

1 Answer

Playback distortion


When recording turn down your speakers or wear headphones. What your hearing is the feedback from the speakers.
Hope this helps. Bud

Jan 09, 2009 | Logitech QuickCam Communicate STX Personal...

1 Answer

Logitech Communicate STX videos plays back static!


Normal 0 Two things can cause static.
First, If you have your speakers turned up to high it will give you feedback causing distortion and static. I recommend using a headset when videoing.
Second reason is, if you are using a laptop and have added an external microphone between the two it will cause distortion and static.
Not knowing the configuration of your computer makes it harder to analyze the problem.
So hope this is of some help. Bud

May 22, 2008 | Logitech QuickCam Communicate STX Personal...

1 Answer

Sound


I do have a new computer and recently I did install Yahoo Messenger.After all I was trying to make a PC-to-PC call without any luck,because of sound unknown problem. The webcam is a Logitech QuickCamCommunicate STX. I also got a message from my computer saying that "This computer does not support the required audio compression format". I did try to make a short video and again no sound. Mistery to me,still. Any clues? Thanks,Cos.

Jan 02, 2008 | Logitech QuickCam Communicate STX Personal...

Not finding what you are looking for?
Logitech QuickCam Pro 5000 Webcam Logo

361 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Webcams Experts

gaucherre

Level 2 Expert

180 Answers

WTF Chuck.....
WTF Chuck.....

Level 3 Expert

378 Answers

Pieter Vleeshouwers

Level 3 Expert

1420 Answers

Are you a Logitech Webcam Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...