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Cd dvd rom not found

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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Start

go to search

type: regedit

enter

find: hkey-local-machine/current control set/control/class/{4d35e965-e325-11ce-bfc1-08002be10318}

select upper and lower filter

right click

delete upper and lower filter

this work for vista operating systems

Posted on Feb 22, 2009

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My cd driver isnt working and device manager says: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) have an hp probook...


Most cd/dvd's don;t use a driver they rely on a atapi common driver. Usually when you get problems it means the drive itself is the issue. For now what I would try is simply to go under /control panel hardware manager and delete the drive then reboot. Windows will detect the drive and should re-install the device information and correct the registry.

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  • Open up your Device Manager where you'll see your DVD DX Hardware Device that no longer works correctly. Click it, and then click uninstall. Once uninstalled you can reboot, or click 'scan for new hardware'. Either way Windows will find your Device again and reinstall the driver and probably fix the registry entries.
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I have HP Pavilion 9500,Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)


Code 19 Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19) Recommended resolutions

A registry problem was detected.

This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Here are some things that you can try to resolve this problem.

Uninstall and reinstall the driver

Uninstall the driver from Device Manager and scan for new hardware to install the driver again.

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.
  1. On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
  2. Restart your computer.
  3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.
Revert to the most recent successful registry configuration

This content is designed for an advanced computer user.

The Last Known Good Configuration feature is a recovery option that you can use to start your computer by using the most recent settings that worked. The Last Known Good Configuration feature restores all the registry information and driver settings that were in effect the last time that the computer started successfully.

For more information about the Last Known Good Configuration feature, click the following article number to view the article in the Microsoft Knowledge Base: 307852 (http://support.microsoft.com/kb/307852/ ) How to start your computer by using the Last Known Good Configuration feature in Windows XP Edit the registry

This content is designed for an advanced computer user.

As a last resort, you can edit the registry directly. For more information, see the Registry Reference in the Microsoft Windows 2000 Server Resource Kit at the following Microsoft Web site: http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/default.mspx?mfr=true (http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/default.mspx?mfr=true) The registry information applies to Windows XP

hope this helps
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thanks
Robb

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DVD-RW does not work and is not recognized. It does show up in device manager but the device status lists the following error: Windows cannot start this hardware device because its configuration...


Download and run a registry scan with ccleaner from here.

http://www.filehippo.com/download_ccleaner/

This will remove the corrupt registry entries. You will need to restart your PC afterwards and may get the "new hardware installed" message.

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This is what you have to do:
http://technet.microsoft.com/en-us/library/cc772156%28WS.10%29.aspx

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E DRIVE DISAPPEARED FROM LAPTOP (ACER)


this is a known issue check the microsoft website on how to work on this,. look for the part where you need to do something with your registry.

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1 Answer

UNABLE TO DETECT CD/DVD ROM


Hi, the error code that you have is a known issue from Microsoft that needs a registry tweaks. Error code means "Your registry might be corrupted (code 19)."
You can click on this link for your reference http://support.microsoft.com/kb/929461/en-us

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.

This will surely help you resolve your issue. Good Luck!!!

Thanks

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