- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
What size paper is set as default on your end? If legal size, that may be why. Also- how quiet is the telephone line? If it is getting interference from a close proximity flouorescent light, or just noisy, it may be the noise being interpretted as a new page break.
If it is set up to autoselect the page size, look at noise as a possibility. If it is only a random occurance, it may be as simple as the paper itself sticking together slightly, (if it sticks together on the other end, there is not much you can do about that.) or the pickup feed may need the rubber tires cleaned.
If it only happens from one or two numbers and not others, it is likely line noise on either end. On your end, you can install some ferrite beads to reduce it, if on the other end, they will need to do it.
By "roller fax" if you mean auto document feeder, so what's the problem? If you didn't see each of the 4 pages feed into the machine one at a time then what happened at the other end could be because something happened at your end. It's the reason we scan and email most critical documents today.
You either have a paper path blockage or your feed rollers are worn. You'll need to take it apart to check though. Try removing paper, turning machine off and on and re-inserting paper. Remember to fan (separate) paper before loading, it could be static causing the sheets to stick together and jam in the machine.
This is caused by the feed and separator rollers are dirty or worn out. The simplest thing to try is to clean the feed rollers. you will need a cleaning solution, isopropal alcohol works very well. Available at local drugstores. you can approach this one of two ways, you can open up the document feed section and manually clean the rollers or put a few drops of Alcohol in the center of a piece of paper let it soak in a little and pass it through the document feeder, the paper should have a streak on the last half of the page if it made contact with the rollers. For best results do this a couple of times, for better results do both the manual and the pass paper methods.
There is a separation pad under the feed roller,that pad needs to be cleaned or replaced.If you open the fax and remove the cartridge,inside at the back were the cartidge was you will find a roller,cleen that roller.Under the roller there is a strip of rubber-the separation pad.Take a ruller cover it with a cloth and use it to clean the sep assembly under the roller.If the problem pressist the sepparation needs to be replaced.
have you watched the paper going through the doc feeder are thay goning one by one or is it pulling more then one. try making a copie withe 4 sheets does that work. if not open cover of doc feeder clean rollers. serperation pad. ( pad would be twrods the top of the cover )