Question about Microsoft Xbox 360 Console

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The Xbox 360 will come on for about 2-3 minutes and then freeze up. It will then say "System Error. Contact Xbox Customer Support. E71."

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  • Anonymous Feb 22, 2009

    yes i do have the same problem

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Go to the following X-Box page and view the information.

http://support.microsoft.com/kb/927747?sd=xbox

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Posted on Feb 22, 2009

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1 Answer

When I turn it on it says error - contact customer support -


I am assuming that it actually reads:

E74. System Error. Contact Xbox Customer Support.

You have a hardware failure error and need to contact Microsoft Support. Here is a link to your issue.
http://support.microsoft.com/kb/941377

Jul 31, 2011 | Microsoft Xbox 360 Console

1 Answer

My xbox keeps freezing when I play my games then sometimes I get an E 71 error??? what do i need to do?


E71: Dashboard Error - Error within Xam.xex
Try resetting the console - Clear All Installed Game Updates and Console Cache
  1. Go to the "system" blade
  2. Select "memory"
  3. Press Y on the HD symbol
  4. Press X,X, Left Bumper, Right Bumper, X,X
  5. A message will appear saying: "Do you want to perform maintenance on your Xbox 360 storage devices?"
  6. Select Yes
Clear Any Failed system updates that cause the console to error.
  1. With the console off, press and hold the sync up button (the small white one)
  2. While holding the sync button press the power button to turn on the console
  3. Continue to hold the sync button until the Console has booted up completely.
  4. During the boot process the console should clear any failed updates, allowing you to use it normally.
If that doesn't fix it, you'll need to set up a repair with MS.
In the US Customer Support can be reached at 1-800-4-MY-XBOX (1-800-469-9269)

Jun 27, 2011 | Video Game Consoles

1 Answer

My xbox plys old games like modern warfare but wont play new one like frontline.it freezes


Sounds like you need to update your xbox 360 software:

http://support.xbox.com/en-us/pages/xbox-360/how-to/update-xbox-360/system-updates.aspx

If this does not work then you may want to contact their customer support on;

  • Toll free: (800) 4MY-XBOX or (800) 469-9269
  • Direct dial: (425) 635-7180
  • Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

Apr 04, 2011 | Microsoft Video Game Consoles

1 Answer

I have an xbox 360 that pops up with the 3 red lights on the front and every now and then the e71 error. How do I fix this problem myself?


Nobody is 100% sure what causes this error but it Most likely relates to dashboard and console updates. Also, the problem appears to arise from gamers incorrectly flashing their hardware or doing botched firmware hacks which then prevent the system from functioning correctly.
Have you recently updated your Xbox 360 in anyway, or have you (or anyone else) attempted some form of firmware hack or flash? If so, this is probably the cause of the e71 code on your Xbox, however, it could also be completely random. If you call microsoft they will most likely tell you to9 just reset but that is only a temporary fix and you still have the problem of annoying freezes which will get worse and worse. Fixing the Xbox e71 is quite tricky. First try these methods,

1) switch off the console. With the console switched off, press and hold the sync button (the small white button that is used to search for wireless connections). While holding the sync button, switch on the console by pressing the power button and do not release hold of the sync button until the console is fully booted up. During the booting up of the console, any failed updates will be cleared allowing the console to run normally once again and thus eliminating the xbox 360 e71 error.

Another similar way is to
2)Hold the wireless connection button on your controller down with the 360 off. It's the little white button between the shoulder buttons. It's what you used to set up your wireless controller with your 360. While still holding the button, hit the XBOX logo on the controller to turn on the XBOX. Do not let go of the white button. After it's fully started up, you can let go. this reverts you back to your last update.

Or if nothing else seems to work you could try completely resetting your Xbox 360. To do this,

3) First enter the dashboard, go to the right-most column, go and press "Initial Set Up" then follow the instructions on screen. If you cannot access this screen due to the e71 error on your Xbox 360, you can try holding the "Y" button on your controller as you switch the console on. This will enter the same process, and restore default factory settings. However, there is still a chance that this might not work.

There are guides available online for less than $30 if you cant seem to get it fixed but make sure you get one that explains all errors as most only tell about the red ring of death.
Hope this helps

Nov 29, 2010 | Microsoft Xbox 360 Console

1 Answer

When I turned on my system, it had system error contact xbox customer support. There is a red light flashing on the bottom right, around the power button. I don't know what to do. Please help.


Some of us suddenly when we turn on our Xbox 360 console one day we got one red light flashes on the ROL (Ring of Light) around the Xbox 360 power button, and we got an Error message appearing on the TV screen "System error" also might occur with any error code like E66, E67, E68, E71, E74 or E77, all the same.
systemerrore74.jpg
When you get any of these messages appearing on your screen with one red light flashing on the ROL of your Xbox 360 console that's an indicator of a hardware problem with the console connection to one of the parts connected to it as the hard drive or cables.

oneredlight.jpg
So, first disconnect all power and AV cables from the back of your Xbox 360 console and also unplug the power cord from the wall socket, wait for a minute then reconnect them all back and try to turn on your Xbox 360 console once more.

If that doesn't work, it seems then to be a fault with your Xbox 360 hard drive so turn off the console again and remove the hard drive then turn on your Xbox 360 console without the hard drive, supposed then to work fine, it might be an intermittent issue and when you reconnect the hard drive your Xbox 360 will work fine all after, or it will just work fine without the hard drive so it will be then definitely a fault with your Xbox 360 hard drive so call Xbox 360 customer support to exchange the hard drive for you.

The Xbox 360 console might even keep giving you the same error code even after you remove the hard drive so it will then appear to be a fault with your Xbox 360 console not the hard drive & also in a case like this we need to contact Xbox 360 customer support to exchange the console.


Read more: http://xbox360help.blogspot.com/2007/03/one-red-flashing-light-xbox.html#ixzz14pQlSds6

Nov 09, 2010 | Microsoft Xbox 360 Console

1 Answer

Error code e71


Your Xbox 360 will need to have the board repaired. We can certainly help you with this. Call us at 888-389-3038 and we'll give you a free quote today.

- You've been helped by a Wired Extreme technician.

Apr 16, 2010 | Microsoft Xbox 360 Pro System Console

1 Answer

Not going past xbox 360 logo screan


I have had this same problem but never could get it fixed. I loved the Xbox 360 but now its simply a door stop. I'm guessing your getting the E-71 error. There is no real way to fix this easily because it has to do with an update error, meaning some files are corrupted.

It really made me mad when I was on the phone with Xbox Customer support because all they said was you can send it in and we can fix it for 100$.

Here's some links that may help you with your problem.

http://forums.xbox-scene.com/index.php?showtopic=484726
http://ezinearticles.com/?Xbox-360-E71-Error-Repair-Tips&id=2248599
http://hubpages.com/hub/Xbox360e71Error

Phone Customer Support: 1-800-4MY-XBOX

Good luck,
Brandonmxb

Dec 10, 2009 | Microsoft Xbox 360 Console

1 Answer

I Just dont know!!!!!!!


E74 is an AV cable error/ GPU hardware failure error. If you left your system on all night and all day there is a very good chance you overheated it. If you have a warranty i would use it If not call MS to see if there Manufacturing warranty will cover it. Just tell them that you have E74 error and then youll have to give them the S/N off the Xbox and they will let you know if it will cost you anything. You can look up this error on

http://www.llamma.com/xbox360/repair/Xbox-360-error-codes.html

Jan 02, 2008 | Microsoft Xbox 360 Console

1 Answer

XBox 360 Console Problem


this refers to a hardware failure, see below http://support.microsoft.com/kb/906937?sd=xbox

Sep 10, 2007 | Microsoft Xbox 360 Console

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