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here ur pc is recognizing ur external hardware that is mouse but cursor is not moving this indicates that bluetooth connection is good and problem comes with the mouse. i advise to meet a good technician and there is nothing to do with it further.
Please do the following: 1. Make sure that the time and date are shown on the LCD. If necessary, press (FN + F9) until the time and date are shown on LCD. 2. Press (FN + F10). You are now in 'Set mode' - you can exit this at any time by pressing the Esc key. 3. Set the correct hour by either typing the numbers on the numeric pad or using the cursor up and down keys, followed by Tab or Enter. 4. Set the correct minutes by either typing the numbers or using the cursor up and down keys, followed by Tab or Enter. 5. Choose either 12-hour clock or 24-hour clock by pressing the cursor up or down keys to switch between the options. Then press Tab or Enter. 6. Set the correct month either by typing the numbers or using the cursor up and down keys, followed by Tab or Enter. 7. Set the correct day either by typing the numbers or using the cursor up and down keys, followed by Tab or Enter.
You did not say what type of surfaces you tried. For example, a laser mouse with no ball in it, will not ever work right on a glass table top. And texture has nothing to do with it either, so putting a pure white sheet of paper under it won't help either. The best is to find something with a nice fine pattern on it. Something rough works better than something smooth, but only because texture indirectly causes a dark pattern.
If you are using a PC then check that the mouse is connected properly to the slot. Also check the ball inside the mouse, it happens sometimes when its dirty, clean the ball inside the mouse and also inside the mouse(use a small cloth).
If you mouse is wireless then check the battery in your mouse. It might run out of charge. Also check the button which is used to turn on the mouse. It might be jammed.
If its a touchpad there is no solution that I can think of other than buying a mouse.