Question about Trilogy Alarm Lock T2 TRILOGY® Digital Locks DL2700

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DL 2700 Alarm lock malfunction with constant alarm

I have a DL 2700 that continues to sound the alarm in spite of new batteries.i changed the battery unit out with another DL2700 that i have and this did not solve it..

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I have had this happen on a 3500 and I had to replace the keypad assy. But, you may want to try to restore factory settings just to see if it resets. Disconnect the battery pack and hold down any number key for 10 seconds (this bleeds off any charge that may be in the capacitors). Reconnect the battery and within 3 seconds, press and hold the "A" key. After hearing 6 beeps, release the "A" key and wait for 5 seconds for the lock to re-lock (listen for 1 beep and red LED).
If successful, this will reset factory settings, which means the master code is now 1 2 3 4 5. If you need a programming manual, go to At the top of the home page click on "support". Scroll to the bottom of the support page and click on Technical Library. Scroll down that page and find "trilogy DL programming manuals" and under that click on "download DL2700 enhanced instructions". I hope this is some help!

Posted on May 19, 2009

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I have a t3 trilogy digital lock. changed batterys in battery pack. now get a continuous beep. cannot get any light on keypad or any number to register

Your best bet-contact Alarm Lock, the manufacturer of Trilogy locks at this number:
For Technical Service 1-800-645-9440

Good luck!

Jan 27, 2012 | Trilogy Electronic Keyless Locks

1 Answer

I have a Trilogy lock on the west side of the building. It started to beep, thinking it was the battery, I replaced the battery pack and did the reset by unplugging the battery, hold a key for 10 seconds...

Kevin, I think that you have a unique problem here and my best advice is for you to make a phone call to Alarm Lock, the manufacturer, because your lock may be under warranty.
The number is 1-800-252-5625 and they are locate in New York, so best call during East Coast business hours. Have the complete model number ready when you call.
A note of caution: concerning the DL 2700, there is an "internal-use" model, and a "weatherproof model" available for exterior use. The weatherproof model will have a number like DL2700WPIC/26D-Y
The WP is for WeatherProof; the rest of the number is for cylinder type, finish, and key type.
I hope that you have the correct model for your application.

For your convenience, here is the website for Alarm Lock:

From the main page, you can find programming info, etc. by following the TECH SUPPORT link on that page. Info like the programming instructions are in the form of PDF files, so if you cannot view them, you need to install Adobe Reader on your computer. You can get the free download here:

Good luck, Kevin--and please provide feedback if this helps!

Aug 16, 2011 | Trilogy Alarm Lock T2 TRILOGY Digital...

1 Answer

My bioaxxis bd1 finger print deadbolt lock had to have the batteries changed. I removed the batteries and left the batteries out for a day. Once I installed the batteries, the lock would not work. I get an...

Here is the link to the website for the manufacturer, Axxis Biometrics:

I want you to have that because if all else fails, you'll have the contact information for further assistance.

Here is the direct link to the installation and programming instructions, which includes the beep codes. You likely lost the programming when you left the batteries out for such a long period:

Notice that the above is a .pdf filetype. That means that you need to have Adobe Reader or similar installed on your computer to view it. So if you are unable to view the file, download (for free) and install Adobe Reader first. You can get it here:

Hope this helps. Good luck!

Aug 08, 2011 | Deadbolt Bioaxxis Bd1 Biometric...

1 Answer

I came home from vacation and the red LED was steady on. I replaced the batteries, and reset the master code. Everything seems to work, but the red LED is still on steady. How do I turn this off?

I have reviewed the installation and programming literature for the DL 2700 and there is no mention of circumstances where the red LED should stay on. For your convenience, I am providing the web link to Alarm Lock, the manufacturer of Trilogy, where I find the installation and programming instructions:

These links on this tech support page are in the format of PDF files. If they don't open for you, you need to install Adobe Reader first. You can get the free download for Adobe Reader here:

Concerning your problem, I would expect that the constant-glowing LED may drain the batteries over time and prevent your lock from working. I urge you to give Alarm Lock a call at this number
800-252-5625 during regular business hours (East coast) and request Technical Assistance.

I hope you are able to resolve this quickly-and inexpensively!

Aug 07, 2011 | Trilogy Alarm Lock T2 TRILOGY Digital...

1 Answer

How do i reset The Trilogy DL2700WP-26D i got the lock and dont know the code to use it?

This is the website for Alarm Lock, the manufacturer:

Then click on Tech Support/ Tech Library/ Instruction Manuals

You will find links to the information that you need under the headings Trilogy DL Instruction Manuals and Trilogy DL Programming Manuals on that page.

These are PDF files, requiring that you have Adobe Reader installed on your computer to view them properly. If you can't view them, download and install Adobe Reader from this site:

Good luck!

Jul 25, 2011 | Weatherproof Alarm Lock DL2700WP-26D...

1 Answer

Were do i get battrrey pack for dl 2700

According the installations instructions for the DL 27, the DL2700 uses five AA-size 1.5 volt alkaline batteries.See Page 11 of the installation instructions:

Apr 20, 2011 | Trilogy Alarm Lock T2 TRILOGY® Digital...

1 Answer

We just changed the batteries and can not get it to program. it's an DL2700 series door lock from Alarm Lock the Batteries are in correct b/c it is beeping when keys are pressed but when it comes to the 6...

I urge you to read through and follow all steps of the installation and programming instructions found at this link:
It is a PDF file, requiring Adobe Reader be installed on your computer to open it. If you don't already have that, :

I noticed that bad things happen if you push any buttons with the battery removed from the lock; that may have been your problem here.

In the event that you go through the whole programming process and continue to have no success, there are links on this page:
to "tech support" and "contact us" for more information from Alarm Lock.

I hope this helps. Good luck!

Mar 10, 2011 | Trilogy Alarm Lock T2 TRILOGY® Digital...

1 Answer

I have a Trilogy DL 2700 lock on my secure facility, we changed the code about 2 weeks ago, the green light is active however the door handle part is not locking today and people are able to enter with...

This is the website for Alarm Lock, the manufacturer:

First find out if you are dealing with a D2700 or the newer enhanced version. Press any 2 buttons and *,if you get a green LED and 6 beeps it is the new version.

Then please contact them for technical assistance.

Good luck!

Oct 21, 2010 | Trilogy Alarm Lock T2 TRILOGY® Digital...

2 Answers

Trilogy dl 2700 serries digital lock program managers code

First you need to know if you have a standard 2700 or the new enhanced version, it makes a big difference. Press any 2 buttons then star, if you get no response it is a standard version, if it beeps several times it is the new version. If it is the standard version, disconnect the battery and press any button. Now you are at factory default. Reprogram the master code, remember the master code and the operating code must b e the same length. 12345 A 1 A new master code A new master code. The master code is the only code that needs to be entered twice during it's programming. To set a manager code press; master code A2A new manager code, to set a new user code; enter master code or manager code A11A new user code. The programming must be done during the lock's unlock window so write down the procedure you intend to use to make things go quicker, if you need more time you can change the unlock window, it is probably set at the factoy 5 seconds. Press master code A45A4, this will give you a 20 second window to program the lock, when you are finished change the lock back to 5 seconds, press; master code A45A1, keep the open window short to conserve batteries.

Feb 18, 2009 | Trilogy Alarm Lock T2 TRILOGY® Digital...

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