I have a dell dimension 3100 and i recently turned it on and it was loading fine until a blue screen appeared and it said stop windows has had to shut down to prevent any damage to your computer. i have tried the CTRL+F11 and when i click on recover my computer it crashes and i really want to factory reset it but then it keeps crashing is there any other ways to do this?
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If you power on the computer and get nothing but the "blue screen of death", there isn't too much you can do. If you still have the initial installation CD that you put in the day you got it, insert it and let the computer start up from the disc (if not automatically recognized, it can be done through BIOS). If you don't have it you'll be able to go online (from a different computer) and get a copy of the disc for little or no charge. Once your computer is back up and functional, go to the windows support website and run as many updates as you can.
More than likely you will lose everything.
I had a dell inspirion (I forget the exact model) that worked great for a few years and then completely died on me. I went online at my mom's house and got a new disc, I don't know if they charged me but you should be entitled to a free disc, just pay the shipping. Long story short I got the disc, put it in and reset my computer. It worked great for a few months after and I wound up selling it to a friend who has done further updates and it has worked fine since.
Good luck and happy holidays!
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When you first boot up the computer press F5 continously until a boot menu shows up. Then choose "start windows in low-res mode". This option will start windows in the lowest resoloution and hopefully it will boot up and you can change the resoloution. If this does not work you can retry the "safe-mode" selection. If that does not work you may have a problem with the on-board video or video card.
try going into your BIOS and changing the boot sequence, it may be set to boot from floppy instead of harddrive. or you could just reinstall windows, but that sucks cuz then you lose all your data and programs. and not to be rude, but you shouldnt have bought a dell, they are full of problems.