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If you ever tried debranding the phone youself and made a pigs ear of it, and your phone says " phone start up failed, contact the retailer" below is a way of reformatting the phone back to the original factory settings.
1 power the phone off, 2 press and keep down the keeys green/talk + '3' + '*', - power on the phone at the same time 3 release the keys when the formatting starts.