Lenovo IdeaPad U410 437689U Graphite Gray 3rd generation Intel Core i5-3317U Processor1.70GHz 1600MHz 3MB Logo
Lan Trinh Posted on Mar 07, 2013
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Lenovo unexpected shut down

My Lenovo u410 shuts down unexpectedly a few times a day. Sometimes I am watching a video when it shuts down, but it has also happen when i was not doing anything I just turned it on and I was about to use it when it just powered down by itself. I just bought this a week ago and I haven't done much to it so it can't be a virus. Any solution or suggestions?

1 Answer

Anonymous

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • Lenovo Master 32,281 Answers
  • Posted on Mar 07, 2013
Anonymous
Lenovo Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: Jun 29, 2007
Answers
32281
Questions
2
Helped
7912724
Points
102259

I suggest you return it to the supplier for an exchange or repair or refund as it would be still under warranty.
If you try to fix it yourself you will void your warranty.

1 Related Answer

bronk50

Brian Sullivan

  • 27725 Answers
  • Posted on Oct 29, 2012

SOURCE: my lenovo G460 shuts down unexpectedly

http://ct.download.com/clicks?t=1141982088-ce770fd4fbc57664a08aea1a8f03b80d-bf&brand=DOWNLOAD&s=5

avg free 2012


http://www.majorgeeks.com/Microsoft_Security_Essentials_for_Windows_d6242.html

microsoft security essentials your operating system must be registered

Win7/Vista/XP 64 bit

http://majorgeeks.com/downloadget.php?id=4281&file=1&evp=dbb3b0aebe6a6a4ff18089a6489a5e62 anti malware free edition Win XP/2003/Vista/Windows7


http://windows.microsoft.com/en-US/windows/products/security-essentials/product-information

malware protection


http://100-downloads.com/download.php?p=615

windows xp microsoft security essentials


http://100-downloads.com/download.php?p=614

windows 7 microsoft security essentials



If you believe a virus may be the cause of your laptop's shutdown problem, run a virus scan on the system to find out if any exist.



if your laptop keeps shutting off


If your laptop suddenly shuts itself off for no apparent reason, there are several factors that can contribute to the problem.


When you troubleshoot the laptop, remember that it is also possible for a combination of causes to be at work.

Excessive Heat


Keep Cool


All newer laptops have built-in heat sensors that shut the computer off when it exceeds a pre-set temperature threshold. Install and run a temperature monitoring utility to determine whether the laptop is overheating.

might be getting hot

check you CPU make sure its securely seated and has thermal grease

http://www.hardwaresecrets.com/article/Thermal-Compound-Roundup-February-2012/1490


Hardware Issues


If you replaced or installed new hardware in your laptop, use the device management utility to review if there are any resource conflict or failure reports. You can also remove unnecessary hardware and run the laptop to see if the problem persists. If it doesn't, reinstall each hardware component and re-test until the laptop fails.


Operating System Issues


The operating system start-up controls can affect how the laptop performs.

Follow the operating system developer's instructions for entering the start-up program, and confirm that the settings are what your laptop requires.


Power Supply


If your laptop is not getting the correct power it requires, it will shut down completely. Test the current of any outlets you use with your computer, employ a surge protector to ensure steady current, and confirm that the power supply itself is not defective.

Battery


Failing batteries can produce unexpected laptop shutdowns.

Use a battery monitoring utility to determine whether or not the battery is healthy and replace it if it isn't.


Malware


Unfortunately, rootkits and viruses can cause your laptop to shut down without warning.


You will probably have to take the hard drive out of the laptop to be able to scan it fully and remove any malware that is installed, or the laptop will shut down before the scan and repair can finish.

http://www.malwarebytes.org/mbam.php


Malwarebytes is as the name says, a Malware Remover!

Download the Free Version from the link above.

Download, install, update and scan once a fortnight.


http://www.spybot.info/en/index.html


Spybot Search & Destroy 1.6.2 is a very good, FREE Anti-Spyware Program.

Download, install and update it.

Then SCAN with it.

Update it, and scan your System once a fortnight.



Hope this helps


Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
2answers

Auto shutdown during work

it could be that the fan of your processor stops working or not working at its full efficiency, you should check underneath your laptop unit if the processor fan that blows away the heat generated by processor and chipset during heavy load of work.
0helpful
1answer

My lenovo g560 randomly shut down

Sounds like your taxing your system too hard. Perhaps you need to purchase a beefy-er CPU, graphics card, or cooling fan.
0helpful
1answer

My Lenovo G460 shuts down unexpectedly

Dear friend,

reinstall both browser, and go to my computer properties > advanced > startup and recovery > system failure > unckeck "send administrative alert", "and automatically restart"
0helpful
1answer

Lenovo t5250 shuts down unexpectedly

tru to do troubleshooting eith you ram and scan your computer with strong anti virus. it most likely your problems is virus or ram.
0helpful
1answer

My lenovo ideapad z560(core3i,2gb ram) keeps shutting down automatically.... havent been able to identify any specific reasons for it.. sometimes its stuts down just after bootin...or jst in d middle of...

Hi,

I suggest try to check these things on your machine.

->Check if the machine is Overheating.
->Check which part of the machine is Overheating.
->See if the Fan of the machine is Running(Feel if the air vent of the machine)

Cause of Automatic Shutdown:
-Memory
-Hard Drive
-Fan is not working

Most likely those are the cause of the machine keeps on shutting down unexpectedly.
0helpful
1answer

I experience "unexpected shut-down" on

First please check ur SMPS is working correctly. to check the SMPS is working fine or not please shot the yellow and black wire and connect the power cable to the power socket and watch it for 5-10 mins if it is stopping then u change your SMPS
0helpful
1answer

My PowerPC keeps shutting down unexpectedly, any time it wishes, most annoying. Screen turns grey from top down then message appears telling me to reboot, Mac has shut down unexpectedly. Messages refer...

Sometimes this can be caused with memory problems Reseat the memory by switching off the G5 then take out the memory and replace it back. It could be that it is slightly loose. Hope this helps.
0helpful
1answer

Unexpected Shut down

Most probably that overheating is the cause of this. You might wanna buy a cooling pad and see if there will be any changes.
Not finding what you are looking for?

4,061 views

Ask a Question

Usually answered in minutes!

Top Lenovo Computers & Internet Experts

Steve Sweetleaf
Steve Sweetleaf

Level 3 Expert

1212 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Cindy Wells

Level 3 Expert

6688 Answers

Are you a Lenovo Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...