What operating system you using? Are you using the software from HP? It sucks. If the HP software is not supported by your OS, then Use the one provided my your operating system works great. Go your Control Panel, Printer and other Hardwares and click Scanners, make a shortcut to your task or start menu and Scan Away. Then import in outlook, etc.
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HP only has drivers for:
Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows NT 4.0
Microsoft Windows 95
You may be in the market for a new scanner if simply plugging it in doesn't get it working.
http://www.pixel2life.com/publish/tutorials/399/how_to_get_your_hp_scanjet_5300c_working_in_windows_vista/ Try this method for Vista, haven't had time try it on my new win7 notebook. But still works great on my other notebook running Vista and XP pro. Goodluck!
http://h10025.www1.hp.com/ewfrf/wc/documentIndex?lc=en&dlc=en&cc=us&lang=en&product=58381& I have it somewhere just too much to scan and make a pdf out of it.. hope the link wiill work for you. I would suggest not using the software HP designed, but the one that windows has built in the OS then import the image to your fax machine, all in one or mail client.
Did you install the software/driver? Did windows recognize your scanner in your hardware profile? Don't use the software from HP, It sucks. If the HP software is not working correctly, then Use the one provided my your operating system works great. Go your Control Panel, Printer and other Hardwares and click Scanners, make a shortcut to your task or start menu and Scan Away. For Faxes, etc. import in outlook or other email client, etc.
Most likely the destination folder for the scanning is a shared folder with limited rights. As the administrator, reset the permissions for that folder or redirect the software to a common folder with read/write/creation etc... access.
Also, make sure you are using the HP provided drivers and not those from Microsoft.