Question about Maytag Neptune FAV6800AW Top Load Washer

2 Answers

Neptune 6800 is stuck in a loop

I had a service technician come to look at my washer because of a grinding noise that it made when it started to wash/agitate. For some reasone he felt that it was necessary to replace the Motor Board. Now the washer will not complete a wash. On quick wash it will run to 24 minutes and it will start to agitate and then stop and start over and over again. It does it on normal mode as well. Seems to go about 20% of the cycle and then hits the loop. The last time the technician screwed it up I was able to drain the machine, unplug it and it worked. This time I have drained it and tried to restart it and am still having the problem. Is there a Master reset or anything else I can do to get past this problem? I am not getting any errors, unless I have to be in service mode to see the errors? I do not know how I access errors. I am a novice at washing machines but am a DIYer.
Any help is much appreciated!

Posted by on

  • 7 more comments 
  • kklinkin Feb 22, 2009

    dh1200s,
    Thank you for your reply. I was able to get into service mode and had an error code of 11 and A1. I have unpluged the machine several times so I may have lost some of the errors but those are the ones in there from running the machine once or twice since unpluging.
    My machine starts at 30 minutes for quick wash and then counts down to 24. It does not make it to Spin cycle. The first couple of time I drained the water with a cup and bucket then I saw one of your post's describing how you force the machine to drain and this worked perfectly (thanks for that!). I cannot find anything under the tumblers but have not tore them apart yet. To be honest I was a little bit affraid because of the expense of this machine! I tried to keep the original motor controller board but the technician told me he had to send it back to Maytag.

  • kklinkin Feb 22, 2009

    dh1200s,
    Thank you for your reply. I was able to get into service mode and had an error code of 11 and A1. I have unplugged the machine several times so I may have lost some of the errors but those are the ones in there from running the machine once or twice since unplugging.
    My machine starts at 30 minutes for quick wash and then counts down to 24. It does not make it to Spin cycle. The first couple of time I drained the water with a cup and bucket then I saw one of your post's describing how you force the machine to drain and this worked perfectly (thanks for that!). I cannot find anything under the tumblers but have not torn them apart yet. To be honest I was a little bit afraid because of the expense of this machine! I tried to keep the original motor controller board but the technician told me he had to send it back to Maytag.


  • ewith1999 Mar 09, 2009

    I have almost the exact same problem. Quick wash, wouldn't get past 24 minutes, but no grinding noise. But of course the washer seemed to work ok with the tech there. He didn't stay for a load with clothes in it, because it got past 24 min. He left, then I called him right away to tell him that the clothes were soaking wet. The washer isn't spinning. He thinks it's the clutch.
    Guess we will see when he comes by with the part tomorrow.

  • kklinkin Mar 10, 2009

    Thank you all for your assistance. The technician is putting in a new outer tub and the bottom gear/sprocket assembly. The good news is that it is covered parcially by manufacturer waranty and part by an extended waranty I purchased from Sears, but I have to say that the experience with Sears maintenance has been a nightmare. We have been without washer for 1 month. FYI, it would have been $1078.00 to fix the machine outright!

    Good luck to all of you Neptune owners and thanks again for the help! The next time my machine breaks I will come here rather than contacting Sears!

  • dvall Apr 07, 2009

    I have this same problem!!! The quick wash stops at 24 mins. does not going into the first spin cycle. Was it the cluch for your machine. I have changed out the motor control board and the controller board. I get the same error code of A1 which I can't find in the service manual. I put the machine in spin mode only and it just sits there. Any suggestions?

  • kklinkin Apr 07, 2009

    The clutch was not bad on mine....yet. The bearings at the bottom of the outer tub were siezed. Those bearings are what the inner tub runs on in the spin cycle. The machine does not go into the spin cycle untill about 24 minutes (quick wash). I never had to replace either control boards, I had them put the old one back in and it works just fine. You may want to hold on to the old ones if you still have them.

  • dvall Apr 07, 2009

    kklonkin's



    Thanks for to great advice. Can the bearings be changed or do you have to replaced the whole tub? I ordered a clutch assembly just in case that is what it is. I plan on taking the tube out tonight to look at it.



    David

  • dvall May 11, 2010

    I was referring to the upper clutch roller bearing assembly in my previous post. I figured that was the problem but won't be sure until my part gets here today. When I take the belt off of the motor and clutch the clutch only turns ccw (which turns the tumblers on my machine) but when I try to turn it the other way it will turn the basket about two inches and then it won't move. To make sure it was the clutch I took the clutch assembly off and the inner shaft going into the outer tub turned which turned the tumblers and the outer shaft going into the basket turned the basket freely also.
     From what I can see the spinner shaft is what turns the basket but it needs to turn within the upper clutch roller bearing assembly. If you look in the spinner shaft there are two keyed teeth which move the outer shaft going into the tub and it sits in the upper clutch roller bearing assemble which is also slotted or keyed.

  • dvall May 11, 2010

    I took the clutch off and the bearing that spins the basket is seized up. The clutch will turn cw and rotate the tumblers but when I tried to turn it ccw it wouldn't move. I took it all apart and saw that the bearing was completely seized. I have ordered the clutch assemble which includes the bearing. P/N 12002211. My washer is a series 10 washer and when the part comes tomorrow I will let you know what happens. Thanks for all of your help guys and I will keep you informed.

×

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 335 Answers

I’m owner of the FAV6800A and a novice also but this is how we learn by becoming self educated and involved as a DIY’er. Good for you that you are willing to roll up your sleeves. To get into Service Mode and read Diag codes you will need the Service Manual. The SM can be found at this site PDF format, in “Tips & Tricks” located here FOUND “”FOUND: Service Manual Neptune Top Load Washer FAV6800AW.”” Also the Troubleshooting guide in the console of your machine is a handy document it has the schematic for your machine, there are soft copies of the schematic out on the WWW. There is no master reset for the microprocessor on the Control Board other then pulling the 120VAC power to the machine, that will dump any error codes in the machine stored in RAM on the controller board. Don’t pull the power just yet, first see if you can get into Service Mode “see page 14 Enter/Exit Service Mode” and check for any errors that may be stored in the Control Board memory. See page 17 of the SM, I would be interested in any error response for Diag.Code 11. I’m concerned you may have a failure issue with the controller board. Also I want to make sure I understand the problem as described. In Quick Wash my machine starts at 28 your’s counts down to 24 and no further in the wash cycle, you never make it to Spin cycle is that correct? Also how did you drain the machine? It can be done in Service Mode by turning on the drain pump. The grinding noise issue…did you find anything (coins) under the tumblers causing the grinding noise? Do you have the original Motor Controller Board?

Posted on Feb 22, 2009

  • 5 more comments 
  • dh1200s
    dh1200s Feb 22, 2009

    Hello kklinkin,

    I was hoping there would be no error showing in that error code block. As the SM states the fix is to replace the control board, not a cheap part. Did this happen after the Service Repair visit? If so maybe you can hold their feet to the fire. Good luck to you and I’ll be watching for any follow inf. I can offer.

    Just some parts info;

    http://www.appliancezone.com/pc3.html?id...

    http://cgi.ebay.com/MAYTAG-AMANA-Washer-...

  • dh1200s
    dh1200s Mar 10, 2009

    Post back to ewith1999

    Are you taking any error codes to the display at the 24min mark?

    Could you start a Spin Only Cycle with that wet batch of clothes and let me know if it will run that 10 min cycle? If it fails to complete a Spin Only cycle can you let us know what errors if any you take to the display. If the clutch is not engaging properly you may fail with “dc or UC” error in the display. If it is related to the drain pump you may take a “ND” error to the display. If you start off in a Quick wash and are failing at the 24 min mark that is right at the start of the first spin cycle for me. With these settings in Quick Wash on my FAV6800AWW; I start of Soil = light, Spin = low, no extra rinse. I start off at 29 min for fill and wash, I start first spin at 23 min into the wash cycle. I’m right there with you. This washer starts of the spin cycle with water remaining in the wash basket so if you fail in the start of spin cycle you might think that the washer is not draining properly. I believe the Maytag design team wrote the code for the controller to keep some water in the wash basket to help dampen out tub oscillations at the start of spin cycle. Sorry, getting long winded, please do that Spin Only cycle with a wet clothes load in the wash basket and let me know if it fails and if it does with what codes. Thank you, Rich

  • dh1200s
    dh1200s Mar 10, 2009

    As DIY’ers it would be nice to know if the failure was caused by the clutch or transmission or combo. By replacing the outer tub he is replacing the transmission and clutch assembly all one shot. If it’s not too much to ask can you ask the Sears tech if he could remove the clutch remove the 4 screws holding the plastic cover on the clutch and see if the clutch spring is intact or broken. This is a 5 minute task with the tub out. It would be nice to look at the clutch and see if it hard failed. 24 min into the quick wash cycle would put the machine right at the start of the first drain and spin cycle. Did you ever take dc or UC error codes to the display?

    I got locked into the error code block 11 reporting an error.

  • dh1200s
    dh1200s Mar 10, 2009

    Sorry I should not assume this ""By replacing the outer tub he is replacing the transmission and clutch assembly all one shot. ""



    See if he will leave the clutch pulley with you. Tnx, Rich

  • dh1200s
    dh1200s Apr 07, 2009

    Posted bck to
    Hi dvall,

    I was throwing dc/uc errors jut needed clutch re-lube What is the s/n of your machine? Just need th first two digits located back right side of machine console.

    I have been working with an FAV6800AWW owner at this link. Can you read through the post review the work process and clutch pics. If you are setting in spin cycle and the basket is not rotating CCW check to see if the motor is turning the clutch pulley and are you taking dc or UC errors to the display? You may have a failed clutch, broken spring. Can you pull the front cover off the machine, start a Spin Only cycle and tell me what the motor and wash basket is doing. In Spin cycle the motor rotates CCW driving the clutch pulley CCW driving the wash basket CCW. I’m on the East Coast and will be up for another hour or so, I will try to get right back to you. Also we should open up a new problem for this. Thank you Rich

  • dh1200s
    dh1200s Apr 07, 2009

    kklinkin That was great feedback on your failure. I was in left field with my diagnosis. With the seized outer bearings did this cause the motor to stall in spin cycle preventing CCW rotation of the wash basket in spin cycle?

    dvall Can you rotate your wash basket CCW by hand? With just one finger I can rotate my FAV6800AWW wash basket CCW. I’m would assume the outer tub bearing seizure experienced by kklinkin would produce a lot of spinner shaft resistance and possible not allow CCW rotation at all in spin cycle. If you put your machine into a Spin Only cycle with no clothes in the wash basket does the wash basket rotate CCW at all? You will need to release the top to view. I’m wondering if error code A1 is related to excessive motor torque.

  • dh1200s
    dh1200s Apr 08, 2009

    Dave I believe the spinner shaft passes through the upper clutch bearing assembly and from what I can see that assembly doesn’t rotate with the wash basket I could be wrong on that. When you put in your new clutch can you confirm if my assumption is correct. My series 16 FAV6800A doesn’t use this upper bearing assembly.

    This is the pic of what I call the upper clutch bearing assembly I believe you are talking about is that correct?



    The second clutch roller bearing assembly is in the clutch hub and that assembly is held in place by the plastic cover.

    This my attempt to label the sub components of the clutch


    Dave, your seized bearing is it the upper bearing assembly or the bearing assembly that rides in the clutch hub? I think you are referring to the clutch upper bearing assembly. Thank you for any and all feedback. I want to make sure I put out good info regarding FAV6800A/FAV9800A clutch troubleshooting going forward.

    I have been experimenting with a lower cost clutch for the FAV6800A/FAV9800A machines. I purchased several week ago the clutch on the left just to see if it would work in my series 16 machine and it does. I just installed that clutch without the upper bearing assembly. I was looking for a clutch that would work in the FAV6800A/FAV9800A machines that would not cost $130 to $170 to replace. This clutch cost $52.44 delivered to the house. It an exact match of my original clutch except for the upper bearing assembly not used in my series 16 machine. I have 20+ loads on my evaluation run and I feel it’s a keeper and will work in all FAV6800A/FAV9800A machines.



    Good luck with your issue,

    I believe the undocumented A1 alarm that both of you and kklinkin observed in Service Mode is related to excessive Motor Torque alarm detected by the motor controller board and signaled to the washer controller. I believe this alarm was caused by excessive resistance to the motor by the rusted roller bearings in the clutch. This is a WAG, but I’m going to try to get info on this alarm from Whirlpool. Lots of horror stories regarding the clutch in the FAV6800A forum, I believe a lot of folks ditch this $1000 machine for a very simple and very inexpensive fix if you can DIY the repair. My original clutch did work for 40+ loads after roller bearing clean up and re-lube, just like to dig into things. If it ain't broke fix it :)

    Rich

×

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 163 Answers

Maybe their is something in pump.

Posted on Mar 05, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Grinding noise with heavy load


sounds like a problem with the bearings,have it checked out by a service engineer

Dec 03, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

My Magtag Neptune TL 6800 started making a horrible squealing noise then smoke started coming out of the washer. What do you the problem may be?


You need to replace the belt needed to spin the drum. It sounds to me like you may have been overloading the drum, putting too much stress on the belt. Over time, it has begun to " burn rubber" as it spins, causing smoke, or worst case scenario, the motor that turns the belt is locking up as the drum spins causing friction on the belt.

Aug 17, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

GETTING DC ERROR CODE WITH A GRINDING SOUND AND THEN IT STOPS COMPLETELY


The DC error code is 9 time out of 10 caused by a Clutch Pulley malfunction. The grinding may ne Outer Tub Bearings but need more info. Open the Washer Lid. Spin the wash basket CCW. Do you hear and grinding noise?

The noise may be coming from under neath the tumblers. Further troubleshooting is required.

Do you have basic DIY mech. skills and do you want to save your $1K machine?

If so Google Neptune TL Washer FAV6800AWW

In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with. I'm an owner of a FAV6800AWW top load machine.


Good luck.

Mar 17, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

My washing machine makes a grinding noise when it is spinning. It drains alright and seems to work ok, but I`m afraid the grinding noise could lead to bigger problems.


Stone,

All owners are heading toward this issue. I feel your FAV6800A or FAV9800A is at the end of service lifew for the Tub Seal

If you open the washer lid and spin the Washer CCW and hear the noise (Outer Tub Bearing noise) then it's time to role up your sleeves.

Do you have basic DIY mech. skills and do you want to save your $1K machine?

If so Google Neptune TL Washer FAV6800AWW



In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with. I'm an owner of a FAV6800A top load machine.

Google this FAV6800A/FAV9800A Outer Tub bearing replacement to see what is involved in doing an Outer Tub Rebuild.

Good Luck

Mar 14, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

My washer fills with water then it makes a noise like there is something stuck and aggitator won't spin


You need the Service manual to start troubleshooting. There could be something jamed under the tumblers. The Service Manual will get you stareted,


Google this Neptune TL Washer FAV6800AWW

You will find FAV6800A or FAV8800A help.

Mar 09, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag neptune tl makes grinding sound and stops at 33 minutes in normal mode and at 24 minutes in quick wash mode



Hello djlampl,

With the lowest spin cycle setting I enter spin cycle in Quick Wash around the 21 minute mark. But first question is do you hear the grinding noise with the tumblers rotating during the wash/agitate cycle?

If you start a spin only cycle do you hear the grinding noise?

Does the washer error code out with an error code to the display? Codes such as dC, uC, Lr?, I assume the machine type is a FAV6800AW is that correct?

Any additional info will help in troubleshooting…..Rich

Assuming the machine type is a FAV6800A/FAV9800A here are some handy links;

The Service Manual for reference. Sears Parts Direct for reference.


Nov 24, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Extremely loud noise during spin cycle of my Neptune dryer--just started happening in the last month. The dryer is probably 7-8 years old, so it's not the newer Neptune model.


Hi,
Here is a tip that I wrote about dryers and noises...

It will help you determine what is happening there...

Dryer Repair Squeaks, Grinding, Clicking and Knocking Noise


heatman101

hgd76

Jun 26, 2009 | Maytag Neptune Washer

2 Answers

Maytag Neptune FAV6800AW Top Loading Washer Noise


Hello gwatson01,
Wondering if you could rate my clarification request as a solution? I joined this forum as a owner DIY’er to help other owners. The machine is just too expensive to junk and as you found fairly easy to work on. As a forum member as you I receive no compensation for my support to other owners. Thank you in advance for your support. Rich
My solution;
I’m an owner/DIY’er of the machine. Please take a look at this post and see if your mechanical noise may be coming from underneath the tumblers, maybe some coins grinding around under the tumblers. If you think it is take a look at the service manual link in that post. It will take you thru the tumbler removal process, see if you feel comfortable with the process, the manual does not call out a #20 Torx driver is required to remove the tumbler.
If you think the grinding noise is very metallic and not muffled by a tub of water the grinding noise may be coming from the transmission/clutch area and removing the machine front vertical cover will be necessary to better sound isolate the suspect area of the machine. Do you feel OK to remove the front panel? If so see this post.
The 1st link I sent you to shows that this owner had issues after the coin removal. I would also like you try a Spin Only cycle with no clothes in the wash basket. Can you let me know if that cycle runs with no noise? We can’t totally rule out an issue with the clutch/transmission components with the info supplied so far. To help you remotely diagnose this issue detail information is needed. Let’s try to sound isolate the grinding noise source location. Follow all safety rules in the Service Manual. If you don’t feel comfortable to proceed I would recommend you call in a qualified FAV6800AWW repair service for support.

Apr 03, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

We have a penny stuck under the white spinning things.


Hello pinkygirll,
The Service manual has the procedure starting on page 37 for the tumbler removal, take a look and see if you feel comfortable to give it a try. If you are handy or someone you know has basic mech. skill sets you can perform. You, I and many others need to check those pockets. Here is the service manual link.
http://www.fixya.com/support/r1655507-found_service_manual_neptune_top_load
The manual doesn’t call out the torx driver size required for tumbler removal. I just removed my tumbler cap and measured, it’s a #20 torx driver. If you call a repair service in make sure you have your Model# and Serial# number ready to pass along to them. You mentioned”” There is a penny stuck and the washer stops with water in it after it tries to spin.”” The tumblers do not rotate in spin cycle only the wash cycle. If you do a Spin Only cycle with no clothes in the wash basket do you hear the grinding noise? Good Luck.

Mar 03, 2009 | Maytag Neptune FAV6800AW Top Load Washer

Not finding what you are looking for?
Maytag Neptune FAV6800AW Top Load Washer Logo

856 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Al Clark

Level 2 Expert

290 Answers

Todd Marr
Todd Marr

Level 2 Expert

77 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...