Question about HP OfficeJet Pro K8600 Printer

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Paper in tray but message says paper tray empty

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  • Anonymous May 19, 2009

    the printer constantly says there is no paper in the tray when there is paper

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HP officejets are notorious for problems with paper feeding...

Try the solutions (ignoring the ones about tray #2) from this solution... They're all the same sort of printer feed mechanism.
http://www.fixya.com/support/t878735-printing_error

... also something I noted with the K850 (the earlier model to the K8600).. some papers are less likely to be picked up than others.

I had to get some cheap A3 paper for that unit which worked better than Xerox branded, higher quality photocopier stuff. Sounds strange but if it works...

Hope that lot helps.

Posted on Feb 22, 2009

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Posted on Jan 02, 2017

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Can not print to Tray 2 on HP 3800 printer. Says Tray is empty


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Hp laserjet 8150. i have a problem, tray 3 empty, always but have paper in tray 3


CAUSE: This error message indicates the paper present sensor flag in one of the trays does not detect paper in the tray. This could be caused by one of the following:
  • A broken sensor flag
  • The tray paper guides being set too close and restricting the paper from being pulled
  • The tray is not lifting
SOLUTION: Follow the steps below to determine the cause of a false TRAY X EMPTY message. Tray 2 empty
  1. Verify there is paper in the tray.
  2. Open the duplex unit access door just above Tray 2 on the front of the printer.
  3. Check the black-paper present flag by looking in through the duplex access door.
  4. Open and close Tray 2 and observe the tray lifting looking through the duplex unit access door.
The tray lifts but the error is still present
  1. Inspect the paper present flag on the PIU located just behind the pickup rollers. Ensure the flags are present and not damaged.
  2. Remove the tray guides from the tray and reseat them. Ensure the guides are seated correctly and are in the correct slot for the size paper in the tray. Add paper to the tray and try printing again.
  3. Try another known good tray, if available.
The tray does not lift and the error is still present
  1. Remove the tray, remove the paper in the tray, and inspect the lifting plate in the tray for damage. Ensure it will lift freely by hand.
  2. Try another known good tray if available.
Tray 3 empty
  1. Verify there is paper in the tray.
  2. Remove Tray 2.
  3. Open and close Tray 3 and verify it lifts by observing through the Tray 2 cavity.
The tray lifts but the error is still present
  1. Inspect the paper present flag on the PIU located just behind the pickup rollers. Ensure the flags are present and not damaged.
  2. Remove the tray guides from the tray and reseat them. Ensure the guides are seated correctly and are in the correct slot for the size paper in the tray. Add paper to the tray and try printing again.
  3. Try another known good tray if available.
The tray does not lift and the error is still present
  1. Remove the tray, remove the paper in the tray, and inspect the lifting plate in the tray for damage. Ensure it will lift freely by hand.
  2. Try another known good tray if available.
Tray 4 empty
  1. Verify there is paper in the tray
  2. Open Tray 4 and check for an extra **** of paper stored on the left side of the tray. This can cause the tray to stall while lifting and result in a tray empty message.
  3. Defeat the interlock in the vertical transfer unit (VTU). Open and close Tray 4 and watch the tray lift through the VTU door on the lower-right side of the printer.
    NOTE: Follow troubleshooting steps for Trays 2 and 3 when working with the 2 X 500 sheet-input tray.
The tray lifts but the error is still present
  1. Check the tray guides to ensure the guides are seated corrected and are in the correct slots for the paper size in the tray.
  2. Inspect the paper present sensor for damage.
  3. Check for any broken plastic pieces in the tray that may be a broken sensor flag.
The tray does not lift and the error is still present Defeat the VTU interlock on the right side of Tray 4. Open and close Tray 4 and observe the tray lifting.

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The tray that the copier is attempting to pull paper from is empty. You may have a tray with 8.5 X 11 paper, if you have more than 1 tray, but it is looking at an empty tray.

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1 Answer

Paper won't feed. Message says paper tray empty but it isn't


Hi

Please press the button above HOME and it should change the tray in which you are printing from .

Please do rate the solution as FixYa and revert for further assistance.

Thanks
Rylee

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1 Answer

Message keeps saying out of paper and paper tray is full.


ok heres what u can do go to ur printer options and check if the paper is set to "letter" or "a4"

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Supply Rec. Paper tray will not clear even with a whole ****


Ok try this - switch the machine off at the mains, empty the paper tray. Push the paper tray back in and switch on the machine with no paper in it. When it's finished warming up it should tell you the tray is empty. Then put paper in. This will usually clear it.

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