Question about Panasonic KX-TG1033S Cordless Phone

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XT TG 2357

Handset and base station don't connect

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Get the manual here "http://service.us.panasonic.com/OPERMANPDF/KXTG2357.PDF" go to page 54. good luck!

Posted on Feb 22, 2009

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Why do I see Base no power on display which also shows Charging?


Your phone is trying to connect via radio to a "base station". If you don't have one, your handset cannot work.

If you have a base station, your handset may need to be "registered" to it.

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When both handsets have the antenna symbols blinking the base set is not working. So check that part. It has nothing to do with the phone line, because the connection between base station and handset should also work without the line connected. Check the power supply of the base station or its cable. When you are 100% sure the power supply is giving the correct voltage and enoug current I'm affraid the base station is defect.

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I don't have this model but I have had two Siemens phone systems. Typically, when the handset says "Searching" it is trying to connect to the base station (the part actually connected to the phone line). This can happen if the handset is too far from the base station to connect to it wirelessly. It can also happen if the handset has become unregistered from the base station (or was never registered to begin with). If the distance issue is not the problem, look in your documentation for how to register the handset and give that a try.

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The following is for the model ATT 5830.

Enter the following sequence on the base station including the * symbols.
**335782

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It sounds as if the channel that the phone and base has selected during that session is bad, or being used by another system in the area. When that happens, try selecting another channel. You should be able to do this by depressing a button on the handset. Normally labeled "Channel". Please post further questions or comments. Please rate this solution through fix-it. Thank you

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