FixYa Staff
Answer
I need a schematic fo a panisonic tv(pt-51hx41e)
Problem for FixYa Service
Chat issue
I'm really frustrated with this chat issues if there any browser I can switch to to be able to know if the customer had disconnected the chat or if the customer is still on. The initial 30 minutes of the chat go fine and then after I give the customer a step to try there comes no response I keep waiting I have even waited 45mins to 1 hr. I have been sticking to just one chat at one chat to ensure the customer gets all the attention but then finally there is a limit to wait I have to disconnect the session. Is there a solution to this coz It's going to effect my payments. All my efforts are going in vain for no reason.
Comments:
Feb 25, 2009
- Even though I have rated helpful but this doesn't resolve the issue I'm looking forward to a better system which takes care of such technical issues also which experts face. I'm sure I'm not the only one. Till the time fixya comes up with a resolution hope this be a consideration before a warning is sent to an expert casting a reason of refund.Best Solution
posted on Feb 23, 2009
Hi Sorose4u,
I'm sorry, but we currently do not have any system like that. It is, however, a great suggestion and something that I will propose to my bosses. I think that in the meantime, there is no need to wait as long as you have been. I think that if the customer does not respond to your posts for 15 minutes or so, you can assume that they have been disconnected. If you have any other issues or suggestions, please email me at lauren@fixya.com.
Lauren
FixYa Community Manager
I'm sorry, but we currently do not have any system like that. It is, however, a great suggestion and something that I will propose to my bosses. I think that in the meantime, there is no need to wait as long as you have been. I think that if the customer does not respond to your posts for 15 minutes or so, you can assume that they have been disconnected. If you have any other issues or suggestions, please email me at lauren@fixya.com.
Lauren
FixYa Community Manager
Yes
No
Popular Solutions for FixYa Service
Questions and Unsolved Problems for FixYa Service
Do you recommend FixYa Service?
Answer
Answer
Fixya has removed some votes and solutions I have posted I have email them but the reply is...
(More)
Answer
i have a samsung42 inch flat screen and a dvd and a sky plus box and avhs recorder could show me how...
(More)
Answer
This is a test by FixYa Staff. Please do not respond to this question. Thank you!
Answer
I added the wrong model to the "my products" page in my fixya profile, but cannot find a...
(More)
Ask our Experts
Top Web Site Experts
