Driver doesn't recognize cd or dvd

Allright this one can be tricky so we need to isolate the problem between software and hardware.

First, get into the bios and see it's being detected.

If not then turn off the computer and unscrew the drive from the laptop, MAJORITY of laptops only need to have one screw unscrewed to release the drive. If yours doesn't then you'll have to do a little more work, let's just assume you have the majority for now.

Next, pull the drive out, feel free to give the back connector a quick puff of air, now carefully place the drive back into the laptop so that it's nice and tight.

Check to see if that solves your problem.

If not we'll try something else.