Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 962 showing message "right cartridge incorrect"

Right Cartridge incorrect

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Make sure the contacts on the cartridge and in the printer are clean. Also, try a new cartridge to see whether or not you have a defective one.

Posted on Feb 21, 2009

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Have a Dell photo all-in-one printer 962. When it is turned on, it says "right cartridge incorrect" even though the cartridge has ink.


Try pulling out cartrige.Starting printer without it.Then turn it off and put back cartrige.Start it again.

Also, many other printers have problem in recognizing ink level. So just print until you see there isn't any more link left.

Sep 05, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

"Right cartridge incorrect"


I'm going to try this also, hope it works!

Jul 15, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell All In One 962 Printer


Make sure that the contacts where you plug in the cartridge are clean. Also if you haven't yet done so, try another of the same cartridge.

Mar 09, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Menu window= Right cartridge incorrect


STEP 1: HIT BOTH BUTTONS ON THE RIGHT FRONT FOR 1 SECOND AND RELEASE ... STEP 2: PRESS MENU BUTTON UNTIL TEST MENU APPEARS IN WINDOW.

Dec 16, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Display shows: printer cartridge incorrect


It seems like you are using incorrect printer cartridges.....

Make sure that part number on ink cartridges should be :

MK990 Cartridge, Ink, Standard, Series-9, Black CTRG,INK,STD,SERIES-9,BLK 0 1 0 Yes 1 N MK991 Cartridge, Ink, Standard, Series-9, Color CTRG,INK,STD,SERIES-9,CLR 0 1 0 Yes 1 N MK992 Cartridge, Ink, High-Yield, Series-9, Black CTRG,INK,HIYLD,SERIES-9,BLK 0 1 0 Yes 1 N MK993 Cartridge, Ink, High-Yield, Series-9, Color CTRG,INK,HIYLD,SERIES-9,CLR 0 1 0 Yes 1 N MK995 Cartridge, Ink, Series-9, Photo

Nov 10, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Right cartridge incorrect" and "Left cartridge incorrect


Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.

Outrageous, but true.

A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.

Jun 02, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell AIO 962 printer faulty


Hi,
The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.
  1. Go to www.support.dell.com.
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers.
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.
  1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
  2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
  3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
  4. If the issue is still not resolved replace the color cartridge.

Regards
Malik Khan

Jan 08, 2008 | Dell 962 Photo All-In-One InkJet Printer

5 Answers

Dell 962


Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!

Feb 14, 2007 | Dell 962 Photo All-In-One InkJet Printer

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