Question about RTO 2 Person Spa Hot Tub 8 Hydrotherapy Jets 3/4 Hp Pump
Is it ok to have the power socket under the bath,as i carnt get the plug and lead through the wall because of the huge box on the plug lead,or does the socket have to be outside the bathroom. thanks
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Posted on Jan 02, 2017
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Thank you for posting your question here on Fixya.com.
It is not recommended you go past the power supply since testing the rest of the unit requires breaking open the seals on the cords and motors. Smartpool should have given you access to their network of service centers of which we are one. If not they can be reached at 1-888-560-POOL or try their web-based locator at: http://www.smartpool.com/LOCATE/ServiceCenterLocator/tabid/79/Default.aspx
If you wish to proceed anyway you'll need to disassemble the pump motor and look for water penetration signs. If you find any do not bother going any further as the motor is shot. If not, follow the cord to a terminal and check the voltage there. If it has dropped below 28 the cable is bad.
There is a second plug near the cable terminal that runs to the drive brush. You can try to disconnect that wire and see if the pump motor continues to run longer. If it does the drive motor is bad.
If your unit is still covered under warranty breaking open electrical connections can void the coverage so please consider if it is worth pursuing the repair yourself carefully before proceeding.
If this answer does not fix your problem, please comment with additional details prior to rating the answer. You may also contact me thru our website at www.arrowpools.net. Positive feedback is appreciated once your problem is solved!
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