I plugged in my tom tom to charge it, I unplugged it from the charger before it was charged and the screen is now permanately black with two white lines running down it vertically. It won't respond to anything now, the power button, the touch screen, nothing
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Re: TOM TOM is frozen
To reset your ONE XL, use a straightened paper clip, or something similar, to push the reset button. The reset button is next to the memory card slot, on the bottom of your ONE XL. Then turn your ONE XL on.
If this helps you plz rate this. Thank you kindly.
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What is your charging method? In car or house hold plug? Suggest that charger is not working (Green) if light on Tom Tom (at bottom near charger lead) is not lighting. Check your charger and see if you have an indicator light on it showing it is on. If yes, plug in Tom, then press and hold the "on" button for 15 seconds constinuously. Tom Tom should reboot.
If you have a tom tom from the GO models
they hace a reset button you can press with a pin were the mount fits.
When you plug in the charger the green light should come on to say it is chargeing.
Try the car adapter to charge the tom tom
Hi, leaving the unit in the cradle exposed to the sun during hot days has been known to fry the battery causing loss of battery capacity. perhaps this could be your problem. I replaced the battery in my last GPS 4 times because of this before I analysed the problem. This will most likely be outlined in your user manual too. You might also compare the output capabilities between your blackberry and tomtom charger - it is entirely possible that you are starving the unit of a decent charge if the blackberry charger is not to the same current capacity as the tomtom charger.
try a reset first, i will assume you cant do this, get a clip or pin switch off the unit and remove the sd card, then push the tool into the small reset hole underneath and hold for 15 seconds, then turn your unit back on and replace the sd card, it should then work if not it could be the battery has worn out as they are attached to the charger all the time when driving, hope this helps
you say its not holding a charge, but is it charging?
plug the charger in and make sure the light is on on the charger, then on the map screen, tap the screen where the satellites are. on that screen on the top right is the charge indicator. is it green and moving from left to right? if not, then its not charging.
try hooking it up to the home dock to your computer and check and see if its charging on the home dock.