Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

While washing a blanket last night the last spin and rinse cycle failed to happen and the water would not pump out. The motor made a noise I would not say a grinding noise but it was rough. There was an eletrical smell and the smell was in the clothes also. Would I be better off to go buy a new washer then to fix this one?

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  • tonygrix Feb 25, 2009

    I have exactly the same problem right now and am trying to diagnose it. The door lock light is on and the door is locked. I replaced the door lock wax motor and drive transistor several years ago and added an inline fuse. That seems to be working correctly.
    I replaced the motor and motor control card with the upgraded motor two years ago and last year replaced the bearings!
    I have too much time invested to junk it now.
    I was going to check the out-of-balance switch circuit to see if it was open-circuit.
    Anyone know where I can find a control timing diagram to determine the proper timing sequence and interlocks?
    Any suggestions on cause of no high speed spin?

  • Kris Simpson Mar 01, 2009

    This was not my problem. The seal apparently split and it caused water to get to the bearing. The service call was 109 buck and to fix the washer was going to be appx. 500 bucks. So I bought a new washer. Apparently the last Neptunes made has this problem so Neptune owners that bought their washer in 2002 or 2003 BEWARE!!



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The out of balance circuit only gets checked after 90 rpms. So if your balance circuit is open here is what you will notice... In spin cycle the machine will start the ramp up, hit 90 rpm, stop, tumble, attempt to ramp up again and repeat this pattern and not get up to full spin speed.

There should be an electrical diagram in the console area so you can see the inertia switches wiring. On the earlier machines the wires are blue in color.

The first user mentioned that the water is not pumping out? the pump could be clogged and need taken apart and cleaned. A dime can stop the pump.

See for more Neptune tips.

Posted on Feb 25, 2009


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1 Answer

Oko 72630. Why is it stuck on rinse cycle?

Could be several reasons:
- Selected the "Night cycle" program (means standing with the drum full of water, reason: too much noise in the spin cycle)
- Set to the "Rinse hold" (means standing with the drum full of water, reason: wrinkles on the clothes)

According to your description I think that this is not a failure otherwise error E20 will be appears on display.

Once the washing programme has come to an end, END illuminates on the programme progress display.
If RINSE HOLD was selected, the display beside the START/ PAUSE button flashes.
1. After a rinse hold, the water must first be pumped out:
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After the START/PAUSE button is pressed again, the spin speed can still also be changed during spinning), or
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- Turn the programme selector to SPIN or SHORT SPIN and press theSTART/PAUSE button (the water is pumped out and the washing is spun or gently spun).
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My Zanussi WJD 1257 washer/dryer's drying cycle has started finishing early. No error codes. The wash cycle works fine but the drying cycle is simply stopping prematurely. You can set it to dry for 45...

Good Day,
Your washing machine is fully automatic?
the washing cycle is normal?
if yes do the same maybe it will help you.
for the fully automatic washing machine mostly have drain pump, please check the filter of your drain pump, how? remove the cup of your drain pump like a ordinary cup, screw it clock wise or counter clock wise.
Remove drain pump filter and clean it, some hair pins, cotton buds or coins or any small item that coz of clog up.
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1 Answer

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Hi, The washer will fail to spin if there is too much water in the machine, check the filter on the machine is not clogged or blocked if it's not then the pump could be suspect, normally you can hear it running on the spin cycle. it could also be the motor brushes are worn.

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Hope this helps.

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I found the parts on line. if you need help to find it , let me know, and when i get back home next week i will send it to you.
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