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After running full system recovery I tried to reinstall my printer and scanner. I reinstalled my printer (HP Deskjet 870ces). Then tried to reinstall HP Scanjet 5100c on a machine running Windows XP Pro. Installed CD, shut down computer, then connected scanner and restarted computer. The computer can not find scanner and keeps rebooting.

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Some time printers and scanners conflict. Try this, uninstall both printer and the scanner, then install the scanner first and try it to see if it works. Then install your printer. If it doesn't work let me know I'll walk you through. Good luck :)

Posted on Feb 21, 2009

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