Question about HP Photosmart D5160 InkJet Printer

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Photosmart 5160 "Carriage is stalled" persistently

Printer has never worked. plugged in and installed, but whenever turned on the carriage whacks twice against left side of printer then says "carriage has stalled".

There appears to be full range of movement along its track in smooth motion, but whenever turned on, response is same. Bang, whizz, bang... Carriage has stalled.

very annoying.

any clues as to how to progress?

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5 Suggested Answers

Khalsa007
  • 79 Answers

SOURCE: Carriage jam error

Hi,

Perform a semi-full reset on the all-in-one by following the steps below

1
Take out the cartridges from the unit .
2
Make sure the unit is connected to the wall jack directly without any surge protector.
3
Unplug the power cord from the back of the unit ( without turning off the unit ) .
4
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
5
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
6
after one minute turn on the prnter . it will go into alligment phase > let it finish .


7 Allow the all-in-one to re-initialize. This may take a minute or two.

8 If prompts appear in the all-in-one display to set the front panel language and country settings, perform the steps to set this information

Thanks

Posted on Jun 04, 2008

adonscott
  • 106 Answers

SOURCE: error message

hi,

below is the document that i want you to follow to somehow resolve your issue.

CLICK HERE TO VIEW DOCUMENT ==>> CARRIAGE JAM

Please let me know the outcome after you perform the steps.

thank you so much.

adonscott

Posted on Jul 18, 2008

  • 1 Answer

SOURCE: carriage jam message

Carriage keeps jerking back and forth with message of carriage jam

Posted on Oct 09, 2008

  • 107 Answers

SOURCE: HP Photosmart c5280

Make sure to check all the way to the right and left inside. I ussually find paper loose in either of those ends. Then check your encoder strip which is the plastic strip that the carriage slides on. This may be dirty causing this issue. Use a soft paper towel and alcohol. Windex is okay to but may leave streaks on it and give same issue.

Posted on Dec 09, 2008

rockfixya
  • 679 Answers

SOURCE: Print Cartridge Carriage Stalled

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

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