I have had two of my Canon plotters give this error.message, I had to manually move the carriage unit and replace the printhead. On one of the plotters the error message returned, on the second plotter I was able to go into service mode where it asked me to replace the printhead. I just went though the motions since the printhead was brand new and I was able to get the plotter to function correctly.
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there is no enough ink in the head managment sensor.
Go to menu, test print, nozzle check, check the grids 12 pair of grids.
Check if there are any brocken grids.
After that you have to perform head cleaning B twice or more.
If the problem still remains then replace print head.
also perform firmware update to the latest version though the official canon site
Hi we have a big problem with our Canon IPF 8100 printer. We use it since 1, 1 and 1/2 years. We print 2500 A1 pages every week.
Today the following error appeared:
Call for service
We read another post about IPF 5000 and it was written, that it is a page count error.
We entered Service Mode but we don't know what and how to reset.
P.S. the problem is that it's Sunday in our country and none of the service companies work. We have a lot of copies to print.
it's a multiple problem....there is no enough ink for the head managment sensor to understand the good function of the print head.
Print a nozzle check to see what is going on
Then come back for more information
Try to update the firmware version to 1.32 (latest version on www.canon-europe.com).
Then check the move of the carriage unit if any foreign object is on the move.
Last try a lubricate the shaft and replace the shaft cleaner.
Hold down the roll/media button and the info button while turning on, wait about 10 seconds and release roll/info buttons. You should get an S in the upper right corner. That puts you in service mode. Push menu then scroll down to maintenance then right arrow to head replacement. To get out of service mode turn off.