Question about HP Scanjet 4370

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Hp Scanjet 4370 malfunction

Reinstalled widows xp on a dell omniplex computer. My Hp Scanjet 4370 worked fine untill the reinstallment of windows xp. Using the disk that came with the Scanjet I installed the scaner software up to the photo gallery which will not install. Now the scanjet will start to scan but will not complete the scan and is interupted by the photo gallery trying to install. Every time I restart the computer the photo gallery tries to install.

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Hello,
The best suggestion I can make for your problem would be to completely remoce the HP scanjet Drivers and programs. It sounds like you have a few remnamts of the original install that are in the registry files. Once removed run any registry cleanup software on XP. Go to Microsofts windows XP updates and update your current install of windows XP until there are no updates left to run. Restart the computer frequently and you may want to turn off the autorecover portion of XP so it will not put some things back in ythat you may not want. Now follow the instructions for the installation of the scanner onto the XP system. Do not have the scanner hooked up unless the instructions say to had it active during the install. Restart the computer when you have finished all installs. Now run the windows XP update again to make sure there are no updates that need to be installed. The scanner should work correctly for you then. Regards, rcampsr

Posted on Feb 21, 2009

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