Question about Sony Playstation 3 (PS3) Console

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Reads disc fine, then freezes

It plays CDs, reads ps3 and blu-ray movies but when I select it, it goes black on the screen.

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Start with a firmware update (make sure there is no disc in the drive when you do it)

Then do a System Restore.

If that doesn't work then it's probably a problem with your blu-ray drive itself. You might get by with just cleaning the laser.

Otherwise call Sony @ 1-800-345-SONY

Posted on Feb 21, 2009

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My PS3 is 3 yrs old never had a problem till last week when my blu-ray discs started freezing and then noticed games freezing also. So now we do not use it. We get a invalid disc error with blu-rays and...


Well from what i hear it is just that the laser inside the ps3 that reads the disc could be damaged, dirty, or even not in the right spot. sometimes the read laser that reads the disc can move from on spot to another if you hit the ps3 or if it falls (ETC).

Nov 20, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Predators blu ray disc wont play have the latest fimware update tried 2 disks now what???????


First, some long winded history and this may not be exactly the same problem you're having but I have an Oppo BDP-83 and I tried 2 different Predators blu-ray discs from Amazon.com, both of which would NOT play the actual movie. I could play the previews and get to the main menu but could not play the movie itself or jump to a scene select, etc. Any option that was selected would completely freeze the player at a black screen and I'd have to hold the power button down for a few seconds to reboot it. I tried it on the most recent Oppo firmware dated May 5th, 2010 AND the beta firmware date August 24th, 2010. Nothing. I read that some people had luck turning BD-Live OFF or disconnecting the player itself entirely from the network or by just waiting it out 5-10 minutes to see if it'd start....nothing worked. I disconnected the ethernet cable, let it stay at that frozen black screen for 30 minutes while I made dinner, fed the kid, etc. The thing that seemed to finally get the 2nd disc to play (1st disc I returned for an exchange via Amazon) was to select the BD Live Extras at the main menu, and download all of the extra previews, etc. After that, the movie played just fine. It could have been a fluke, but hell, I tried everything else and this was the only thing that didn't completely freeze up my player.

Oct 23, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My new 3.15 ps3 won't play blu-ray but will play everything else no problem. no problems to play games or to play normal dvd's. When playing a blu-ray the UNIVERSAL part at the start of the movie plays...


f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.

If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.

Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.
For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.

Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.

If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.

Here is the Disc Troubleshooting support page mentioned above:http://playstation.custhelp.com/app/answ…

**EDIT**
Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.http://uk.playstation.com/support/

**EDIT**
Okay, here is your Disc Troubleshooting page for the UK:http://faq.en.playstation.com/cgi-bin/sc…

Mar 27, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 turns on and off ok, plays movies off the hard drive and will play ps3 games but has suddenly stopped playing movies ( dvd & blu ray ) it recognises the disc and goes to play it but the screen...


That is actually a poor conclusion. There are three different lasers, one for blu-ray, one DVD and one for CD games all in one holder inside. It certainly CAN be the laser. The description id the DVD/Blu-ray part is having focus problems. Contact Sony for a service center that can install a new drive (It needs to be calibrated on install)

Mar 21, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 reads disk inserted but will not play it. games freeze while downloading them. (all) and blue ray movies when told to play come up with black screen and stays there. (frozen)


It sounds like your Blu-Ray drive is fragged.
Return it to Sony. If it is still under warranty, the repair will be free; otherwise, Sony will charge a flat $150 fee.

Mar 18, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 games play but DVD/Blu-ray will not


Sounds like a bad laser, but you should restore the PS3 back to Factory to see what happens.

If you get the same results it's definitely the laser.

Jun 19, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 not reading discs!


what is wrong is when you got the blue ray set up it was probly set up diff.if it is not reading games or movies then you eye is scrached.the eye if u dont know is what reads everything

May 27, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Screen freezes playing Blue Ray discs only.


I answer this question like ten times a day so don't feel bad.

The blu-ray laser in your PS3 is a three part laser (cd / dvd / blu-ray). They last only 1-3 years with average use. It's a Sony defect.

Check out my common PS3 problem and repair guide for tips and suggestions for your problem.

http://rescuetechla.blogspot.com/

Please feel free to email me any other questions and please don't forget to rate!

:)

Thanks!

RescueTechLA

Feb 24, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Fixing BD movie disk on UK Ps3


Try a Blue Ray lense cleaner dont where to get

Sep 15, 2008 | Sony Playstation 3 (PS3) Console

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